Senior IT Operations Lead — Infrastructure & Automation

Nanyang Technological University; Singapore; Vor Ort; SGD 90.000 - 140.000; Vollzeit

Zusammenfassung

NTU Singapore invites applications for a Senior Specialist (IT Operations) to oversee IT infrastructure and services for the School of Civil and Environmental Engineering. The role focuses on operations, automation, capacity planning, SLA management, and security in a research university context.

Candidates should have 5+ years of IT operations experience, strong Windows server and end-user support skills, and proven leadership abilities to drive cross-functional initiatives across the Centre of

Qualifikationen

• Degree in Computer Science or a related field.
• At least 5 years of IT operations experience.
• Proficiency in providing end-user support for Windows-based desktops.
• Experience in administering Windows-based servers.
• Ability to troubleshoot PC hardware issues.
• Familiarity with network and cybersecurity concepts.
• Strong teamwork and leadership skills.
• Good oral and written communication abilities.

Aufgaben

• Oversee IT operations for the School of Civil and Environmental Engineering.
• Implement process improvements and automation initiatives.
• Manage infrastructure changes, maintenance routines and replacement plans.
• Support IT operations of Graduate Programmes, Research Centres and other units.
• Oversee SLAs, service improvements and performance metrics.
• Manage CCTV system maintenance for safety and security within the School.

Kenntnisse

Windows support

Windows admin

Network basics

Cybersecurity basics

Team leadership

Communication

Ausbildung

Degree in Computer Science

Jobbeschreibung

NTU Singapore invites applications for a Senior Specialist (IT Operations) to oversee IT infrastructure and services for the School of Civil and Environmental Engineering. The role focuses on operations, automation, capacity planning, SLA management, and security in a research university context.

Candidates should have 5+ years of IT operations experience, strong Windows server and end-user support skills, and proven leadership abilities to drive cross-functional initiatives across the Centre of