Senior Specialist, IT Operations

Nanyang Technological University Singapore; Singapore; On-site; SGD 80,000 - 130,000; Full time

Job summary

NTU in Singapore is seeking a Senior Specialist (IT Operations) to join the Centre of IT Services (CITS). The incumbent will oversee IT needs for the School of Civil and Environmental Engineering, ensuring compliance with CITS policies and delivering reliable infrastructure and user support for faculty, staff and researchers.

You will lead process improvements and automation, manage infrastructure changes and maintenance, and collaborate with diverse teams to align technology initiatives with

Qualifications

• Degree in Computer Science or a related field.
• At least 5 years of IT operations experience.
• Proficiency in providing end-user support for Windows desktops.
• Experience in administering Windows-based servers.
• Ability to troubleshoot PC hardware issues.
• Familiarity with network and cybersecurity concepts.
• Strong teamwork and leadership skills.
• Good oral and written communication abilities.

Responsibilities

• Oversee IT operations for faculty, staff and researchers and ensure policy compliance.
• Lead process improvements and technology automation initiatives.
• Manage infrastructure changes, maintenance routines and replacement plans.
• Support Graduate Programmes, Research Centres and other units.
• Monitor service levels and drive improvements in client satisfaction.
• Manage budget, maintenance, operation and upgrades for facilities.
• Pilot new tools and optimise infrastructure performance.
• Maintain CCTV system for safety within the School.

Skills

End-user support (Windows)

Windows server administration

PC hardware troubleshooting

Networking concepts

Cybersecurity concepts

Team leadership

Communication skills

Education

Degree in Computer Science or related field

Job description

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Senior Specialist (IT Operations) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the School of Civil and Environmental Engineering (CEE) while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity,

Key Responsibilities

• Ensure that all programme and department operations run seamlessly.
• Take charge of introducing process improvement initiatives and new technologies that enable workflow automation.
• Managing the implementation of infrastructure changes and maintenance routines as agreed upon.
• Contribute to the design and implementation of infrastructure replacement plans.
• Assist the IT operations of Graduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and Corporate Communications.
• Support broader CITS or University-wide initiatives.
• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.
• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
• Identify and implement process improvements, workflow digitisation and automation to reduce manual work and improve efficiency.
• Develop and plan performance monitoring and optimisation, infrastructure testing and implementation, capacity and usage reporting.

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.
• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
• Identify and implement improvements that enhance service performance, user experience and operational efficiency.

Maintain infrastructure/system problems and issues

• Handle ongoing tuning and optimization of infrastructure hardware and software components such as updates and upgrades.
• Handle infrastructure testing and implementation.
• Consolidate performance and data usage statistics for capacity planning and reporting.
• Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.
• Manage and maintain CEE's internal CCTV system in working condition to ensure safety and security within the School.

Requirements

• Degree in Computer Science or a related field.
• At least 5 years of IT operations experience.
• Proficiency in providing end-user support for Windows-based desktops.
• Experience in administering Windows-based servers.
• Ability to troubleshoot PC hardware issues.
• Familiarity with network and cybersecurity concepts.
• Strong teamwork and leadership skills.
• Good oral and written communication abilities.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU