Senior Specialist, IT Operations

Nanyang Technological University; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

NTU Singapore invites applications for a Senior Specialist (IT Operations) to oversee IT infrastructure and services for the School of Civil and Environmental Engineering. The role focuses on operations, automation, capacity planning, SLA management, and security in a research university context.

Candidates should have 5+ years of IT operations experience, strong Windows server and end-user support skills, and proven leadership abilities to drive cross-functional initiatives across the Centre of

Qualifications

• Degree in Computer Science or a related field.
• At least 5 years of IT operations experience.
• Proficiency in providing end-user support for Windows-based desktops.
• Experience in administering Windows-based servers.
• Ability to troubleshoot PC hardware issues.
• Familiarity with network and cybersecurity concepts.
• Strong teamwork and leadership skills.
• Good oral and written communication abilities.

Responsibilities

• Oversee IT operations for the School of Civil and Environmental Engineering.
• Implement process improvements and automation initiatives.
• Manage infrastructure changes, maintenance routines and replacement plans.
• Support IT operations of Graduate Programmes, Research Centres and other units.
• Oversee SLAs, service improvements and performance metrics.
• Manage CCTV system maintenance for safety and security within the School.

Skills

Windows support

Windows admin

Network basics

Cybersecurity basics

Team leadership

Communication

Education

Degree in Computer Science

Job description

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers. We are seeking an experienced and motivated Senior Specialist (IT Operations) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the School of Civil and Environmental Engineering (CEE) while ensuring compliance with CITS' IT policies.

Key Responsibilities

Oversee infrastructure/system operations in School of Civil and Environmental Engineering Ensure that all programme and department operations run seamlessly. Take charge of introducing process improvement initiatives and new technologies that enable workflow automation. Managing the implementation of infrastructure changes and maintenance routines as agreed upon. Contribute to the design and implementation of infrastructure replacement plans. Assist the IT operations of Graduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and Corporate Communications. Support broader CITS or University-wide initiatives. Manage infrastructure operations activities and installation of infrastructure systems according to design specifications. Manage the budget and costing for maintenance, operation, and upgrading of facilities. Identify and implement process improvements, workflow digitisation and automation to reduce manual work and improve efficiency. Develop and plan performance monitoring and optimisation, infrastructure testing and implementation, capacity and usage reporting. Oversee service level agreements and service improvements, and other areas Oversee IT operations supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals. Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded. Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction. Identify and implement improvements that enhance service performance, user experience and operational efficiency. Maintain infrastructure/system problems and issues Handle ongoing tuning and optimization of infrastructure hardware and software components such as updates and upgrades. Handle infrastructure testing and implementation. Consolidate performance and data usage statistics for capacity planning and reporting. Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems. Manage and maintain CEE's internal CCTV system in working condition to ensure safety and security within the School.

Requirements

Degree in Computer Science or a related field. At least 5 years of IT operations experience. Proficiency in providing end-user support for Windows-based desktops. Experience in administering Windows-based servers. Ability to troubleshoot PC hardware issues. Familiarity with network and cybersecurity concepts. Strong teamwork and leadership skills. Good oral and written communication abilities.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution:

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive