Desktop EUC L1

Iron Systems, Inc; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Iron Systems, Inc in Singapore is seeking an IT Desktop Support Engineer to manage desktop hardware, software, and connectivity incidents, IMAC and deskside services, and lifecycle management of office devices.

The role requires hands-on experience with Windows imaging, SCCM/Intune, AD, BitLocker, and VPN, plus strong problem-solving and customer-facing VIP support.

You will work on security, patching, and on-site escalation, collaborating with IT teams to ensure compliant, reliable service.

Qualifications

• Minimum 3-5 years of IT desktop support experience.
• Experience imaging Windows 11 and deploying Windows via PXE or similar tools.
• Hands-on with SCCM/Software Center and software deployment.
• Experience with Dell hardware break-fix and battery replacements.
• Proficiency with Intune, AD, BitLocker, Outlook, and VPN access.
• Familiarity with ITIL incident/change/problem processes.
• Knowledge of macOS support is a plus.
• Experience in large engineering firms or large organizations.
• Strong communication and VIP on-site support capabilities.

Responsibilities

• Manage desktop device incidents end-to-end (hardware, software, connectivity).
• Provide IMAC and deskside support services at customer locations.
• Perform hard- and soft-break fix services for laptops/desktops.
• Deliver conference room, remote desktop, and event support on-site.
• Maintain hardware/software lifecycle and patching with vendor spares.
• Analyze service desk data to identify training or automation needs.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus compliance on desktops.
• Provide VIP on-site support and act as site IT contact when needed.

Skills

Windows 10/11

Imaging Windows 11

SCCM/Software Center

Dell hardware break-fix

Intune/AD/BitLocker

Outlook administration

VPN/Lync knowledge

ITIL processes

Remote/desk-side support

ServiceNow

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

SCCM

Intune

Active Directory

ServiceNow

Job description

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Requirements:

• Knowledge and experience on Windows 10/11 OS.
• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
• Worked on software installation using SCCM, Software Center, and manually.
• Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands-and-feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.