IT Support & AI Enablement Specialist

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking an IT Support & AI Adoption Specialist to join a regional technology team based in Singapore. This role focuses on evolving IT support through AI, automation, and practical use of tools like Microsoft Copilot to reduce manual effort and create capacity for value-added work.

You will collaborate with support teams to streamline processes, promote best practices, and develop training materials for a smoother user experience.

Qualifications

• Experience in IT support or related function.
• Strong knowledge of Microsoft 365 stack and Windows platforms.
• Experience using AI, automation or digital tools to improve workflows.

Responsibilities

• Provide end-user support across workplace technology and productivity platforms.
• Identify opportunities to streamline processes using AI and automation.
• Drive adoption of tools like Microsoft Copilot and promote best practices.
• Develop documentation, knowledge resources, and training materials.
• Partner with stakeholders to gather feedback and support change initiatives.
• Contribute to digital workplace and technology transformation projects.

Skills

IT Support

EUC

Desktop Support

Workplace Tech

Service Delivery

Tools

Microsoft 365

Windows

Teams

OneDrive

SharePoint

Job description

About the Role

We're looking for an IT Support & AI Adoption Specialist to join a regional technology team based in Singapore.This is not a traditional desktop support position. While end-user support remains an important part of the role, a key objective will be helping the IT support function evolve through the practical use of AI and automation.You'll work closely with support teams to identify manual or repetitive processes, improve workflows, and drive adoption of tools such as Microsoft Copilot. The goal is to help the team operate more efficiently, reduce administrative effort, and create capacity for more value-added work.

Key Responsibilities

• Provide end-user support across workplace technology and productivity platforms
• Identify opportunities to streamline processes, reduce manual effort, and improve service delivery through AI and automation
• Drive adoption of tools such as Microsoft Copilot and promote best practices within the IT support function
• Develop documentation, knowledge resources, and training materials to improve user experience and self-service capabilities
• Partner with stakeholders to gather feedback, identify improvement opportunities, and support change initiatives
• Contribute to digital workplace and technology transformation projects

What We're Looking For

• Experience in IT Support, End User Computing (EUC), Desktop Support, Workplace Technology, Service Delivery, or a related function
• Strong understanding of Microsoft 365 technologies including Windows, Teams, Outlook, OneDrive, and SharePoint
• Demonstrated examples of using AI, automation, or digital tools to improve workflows, eliminate manual tasks, or increase productivity
• Experience supporting technology adoption, training, change initiatives, or process improvement projects
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Curious, proactive, and comfortable challenging existing ways of working

We regret to inform that only shortlisted candidates will be notified

EA Registration No.: R2414837, Garey Gan Chia Wen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544