Senior Inbound Insurance Sales Team Lead

Income; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

Income is seeking a Team Manager to lead a team of General Insurance Specialists in Singapore. You will drive inbound sales, deliver excellent customer experience, ensure compliance, and optimize performance while maximizing cross-sell opportunities.

Responsibilities include meeting sales targets, improving inbound conversion, managing call quality and CSAT, and maintaining high staff engagement. A minimum of 3 years in insurance/financial services leadership is required, with a proven track

Qualifications

• At least 3 years of sales leadership experience in the insurance or financial services industry.
• A superior performance record and strong leadership skills is essential.
• Sales-driven with a proven ability to work in a dynamic sales environment and a proven track record of exceeding goals and objectives.
• Proactive, independent, result-oriented, energetic with good people skills and an effective team player.
• Able to communicate (written & verbal) effectively with all levels in the organization.
• Relevant insurance certifications such as BCP, PGI and HI will be a plus

Responsibilities

• Lead and manage a team of GIS to meet and exceed Personal Lines sales targets.
• Increase conversion of inbound enquiries into sales.
• Drive cross-sell and upsell opportunities across all customer interactions.
• Meet CSAT goals and maintain good service levels.
• Ensure compliant operations and minimize compliance breaches.
• Foster employee engagement and team retention.

Skills

Sales leadership

Insurance/financial services

Team management

Customer experience

Communication

Job description

Income is seeking a Team Manager to lead a team of General Insurance Specialists in Singapore. You will drive inbound sales, deliver excellent customer experience, ensure compliance, and optimize performance while maximizing cross-sell opportunities.

Responsibilities include meeting sales targets, improving inbound conversion, managing call quality and CSAT, and maintaining high staff engagement. A minimum of 3 years in insurance/financial services leadership is required, with a proven track