Senior Supervisor

authentic bites concepts pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Elephant Grounds in Singapore is seeking a Senior Supervisor to lead and mentor a small team, uphold exceptional service, and oversee day-to-day FOH/BOH operations. You will monitor guest experiences, manage inventory and POS, and assist in rostering and reporting to management.

The role requires a proactive leader who can navigate peak hours, uphold food safety standards, and work flexible shifts, including weekends and public holidays, to shape a premium guest experience.

Qualifications

• Strong team player with a customer service mindset.
• Ability to lead a small team and stay composed during peak hours.
• Food Safety Certification required.
• Ability to work flexible hours/shift, including weekends and public holidays.

Responsibilities

• Lead, coach, and mentor Supervisors and FOH/BOH staff to ensure consistent service quality.
• Monitor service quality and address guest feedback promptly.
• Assist in daily FOH/BOH operations, maintaining hygiene and SOP standards.
• Oversee inventory tracking, POS management, and stock controls.
• Support roster management and scheduling for proper staff coverage.
• Prepare attendance, roster summaries, and inventory reports for management.

Skills

Team leadership

Customer service

Food Safety Certification

Shift work

Job description

Elephant Grounds is an award-winning Hong Kong-born lifestyle brand renowned for its specialty coffee, Japanese influenced cuisine, and café culture. Founded in 2013 by Gerald Li and Kevin Poon, the brand began as a coffee kiosk within a retail shop and has since grown into a fully integrated coffee roastery, artisanal bakery, and restaurant concept with operations in Hong Kong, Manila, Jakarta Q1 2026, and now Singapore.

Our coffee program is led by an award-winning team - including a champion roaster and other specialty coffee professionals - with a relentless dedication to building a sustainable coffee program. Elephant Grounds focuses on the alchemy of space - design, music, and light - and the impact they have on guests, creating an unmistakable energy and vibe.

We are looking for passionate individuals to join us as Senior Supervisor. If you’re driven by dedication and a love for exceptional culinary experiences, come be part of our team and help shape this extraordinary journey at Elephant Grounds.

Job Responsibilities

1) Leadership & Team Mentorship

• Lead, coach, and mentor Supervisors and FOH/BOH staff to ensure consistent service quality.
• Foster a positive, collaborative, and professional team environment that motivates staff to perform at their best.
• Conduct on-the-job training and performance feedback sessions for Supervisors and junior staff.

2) Service Excellence & Guest Experience

• Monitor service quality, resolving guest feedback or concerns promptly and professionally.
• Support Supervisors in managing peak periods to ensure smooth, high-quality service.

3) Operational Oversight

• Assist in the daily running of FOH and BOH operations, maintaining operational standards, hygiene, and SOP compliance.
• Oversee inventory tracking, POS management, and stock controls with Supervisors.
• Support roster management, ensuring proper staff coverage and efficient scheduling.
• Monitor and maintain supply levels for both service and kitchen operations.

4) Coordination & Reporting

• Act as a bridge between Supervisors and the Restaurant Manager, ensuring communication of operational updates and issues.
• Assist in preparing reports such as attendance, roster summaries, and inventory audits for management review.

5) Continuous Improvement

• Identify operational gaps, provide recommendations, and implement improvements to enhance efficiency and guest satisfaction.
• Support the management team in special projects or initiatives as required.

6)Any other duties as and when assigned by the management.

Job Requirement

• Strong team player with a customer service-oriented mindset.
• Ability to lead a small team and maintain composure during peak hours.
• Food Safety Certification required.
• Ability to work flexible hours/shift, including weekends and public holidays.