Senior Hiring Operations Lead

Ministry of Home Affairs (MHA); Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

The Ministry of Home Affairs (MHA) is seeking a leader for the Hiring HUS Section to deliver timely, accurate, and quality hiring services in line with KPI targets and MHA policies. The role emphasizes audit and data security compliance, and strong stakeholder engagement across internal and external parties.

The incumbent will guide the team in implementing tech-enabled processes, monitor KPIs, review SOPs, and drive improvements while managing end-to-end hiring for HTDs and schemes under a

Responsibilities

• Assist Section Head to manage day-to-day operations of the Hiring HUS team, monitor KPIs and service standards, and address cross-cutting Hiring-HUS issues.
• Develop, review and strengthen SOPs, governance controls and work processes for consistent, compliant and efficient service delivery.
• Manage the end-to-end hiring processes of assigned HTD and schemes, provide guidance on complex cases, and resolve issues impacting service delivery, policy compliance or stakeholder management.
• Lead initiatives to improve hiring processes by identifying gaps and bottlenecks, implementing improvements to strengthen productivity, governance and candidate experience.
• Use operational data and stakeholder feedback to monitor performance, surface trends and risks, and recommend or implement data/tech-enabled improvements.

Job description

The Ministry of Home Affairs (MHA) is seeking a leader for the Hiring HUS Section to deliver timely, accurate, and quality hiring services in line with KPI targets and MHA policies. The role emphasizes audit and data security compliance, and strong stakeholder engagement across internal and external parties.

The incumbent will guide the team in implementing tech-enabled processes, monitor KPIs, review SOPs, and drive improvements while managing end-to-end hiring for HTDs and schemes under a