Senior Hiring Operations Lead

Ministry of Home Affairs; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Home Affairs seeks a capable leader to head the Hiring HUS team, driving timely, accurate and high-quality hiring services for HTDs while ensuring compliance with KPI targets, SOPs and regulatory guidelines.

The role emphasizes stakeholder management, problem solving and the use of data-driven, tech-enabled processes to improve efficiency and candidate experience. All new hires are appointed on a 2-year contract at the outset.

Qualifications

• Assist Section Head to manage day-to-day operations of the Hiring HUS team, including monitoring KPIs and service standards, and address cross-cutting Hiring-HUS issues across teams
• Develop, review and strengthen SOPs, governance controls and work processes for consistent, compliant, efficient service delivery
• Manage end-to-end hiring processes of assigned HTD and schemes, guiding on complex and escalated cases
• Lead initiatives to improve hiring processes by identifying gaps and bottlenecks, implementing improvements
• Use operational data and stakeholder feedback to monitor performance, surface trends and risks, and recommend technology-enabled improvements

Responsibilities

• Lead the Hiring HUS team to ensure timely, accurate and quality hiring services in line with KPI targets
• Ensure compliance with WOG IM, MHA policies and directives and audit/data security requirements
• Oversee SOPs, governance, and workflows for consistent service delivery across schemes
• Guide end-to-end hiring processes with escalation guidance for complex cases
• Drive process improvements using data and stakeholder feedback to enhance productivity and candidate experience

Job description

The Ministry of Home Affairs seeks a capable leader to head the Hiring HUS team, driving timely, accurate and high-quality hiring services for HTDs while ensuring compliance with KPI targets, SOPs and regulatory guidelines.

The role emphasizes stakeholder management, problem solving and the use of data-driven, tech-enabled processes to improve efficiency and candidate experience. All new hires are appointed on a 2-year contract at the outset.