Senior High-Touch Concierge & Relationship Lead

Coinbase; Singapore; On-site; SGD 87,210 - 106,590; Full time

Job summary

Coinbase is looking for a Concierge Specialist IV to deliver exceptional customer service to our highest-value clients in Singapore. You will serve as their primary point of contact, managing complex relationships and ensuring client satisfaction across all products. The role requires 4+ years of experience in customer success, proficiency in CRM tools, and professional fluency in Hindi.

Join a dynamic environment where you’ll help shape the future of finance while mentoring junior team members and improving processes.

Qualifications

• 4+ years in customer success or high-touch client roles, preferably in financial services.
• Proven ability to manage high-value client relationships with measurable outcomes.
• Experience with derivatives and familiarity with financial product support.

Responsibilities

• Own relationships with Coinbase's highest-value customers as their primary contact.
• Lead resolution of complex customer issues by collaborating across teams.
• Mentor junior Concierge agents on best practices and issue resolution.

Skills

Customer success

Relationship management

Client advisory

Cross-functional issue resolution

CRM tools (Salesforce, Zendesk)

Professional fluency in Hindi

Tools

Salesforce

Zendesk

Google Suite

Job description

Coinbase is looking for a Concierge Specialist IV to deliver exceptional customer service to our highest-value clients in Singapore. You will serve as their primary point of contact, managing complex relationships and ensuring client satisfaction across all products. The role requires 4+ years of experience in customer success, proficiency in CRM tools, and professional fluency in Hindi.

Join a dynamic environment where you’ll help shape the future of finance while mentoring junior team members and improving processes.