Senior / Guest Service Executive (Oasia Cluster)

Far East Hospitality; Singapore; Presencial; SGD 28.000 - 39.000; Tempo integral

Resumo da vaga

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) in Singapore invites applications for a Guest Services Associate. You will work at Oasia Hotel Novena or The Clan Hotel, delivering courteous service, addressing guest inquiries, and handling requests with professionalism.

The role requires a positive attitude, good communication, and flexibility to work rotating shifts, weekends, and public holidays. No prior experience is required and training will be provided.

Qualificações

• O Levels or equivalent.
• Willing to work rotating shifts, weekends and Public Holidays.
• Positive attitude with good communications skills.
• No experience required.

Responsabilidades

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, ensuring guest requests are fulfilled and calls are answered promptly.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates, and upsell when possible.
• Take ownership of problems and promptly handle guest complaints according to procedures, with supervisor follow-up if needed.
• Ensure guest room security and safety procedures are followed, and encourage use of Safe Deposit boxes.
• Acquire knowledge of hotel facilities, attractions, and events to provide accurate information to guests; maintain professional relationships with hotel staff.
• Maintain a well-groomed appearance and tidy work area, upholding high personal grooming standards.

Conhecimentos

Customer service

Communication

Hospitality

Formação

O Levels

Descrição da vaga

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Locations available:

• Oasia Hotel Novena
• The Clan Hotel

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.