Senior / Guest Service Assistant (Orchard Cluster)

Far East Hospitality; Singapore; Presencial; SGD 24.000 - 34.000; Tempo integral

Resumo da vaga

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is seeking a courteous baggage handler to join our Singapore team. You will assist guests with baggage, provide transport help, and answer enquiries with care and efficiency across rotating shifts.

Work closely with Concierge and Reception, learn hotel procedures, and help with upselling opportunities while supporting daily operations. This role requires a neat appearance and friendly, service-focused attitude.

Qualificações

• GCE 'O' Level or equivalent required; hospitality or customer service experience preferred.
• Friendly and service-oriented with strong communication and interpersonal skills.
• Team player with ability to collaborate with Front Office and other departments.
• Neat, professional appearance and positive attitude.
• Willing to work rotating shifts, weekends and public holidays.

Responsabilidades

• Handle baggage-related tasks and assist guests with inquiries and requests.
• Collaborate with Assistant Manager, Concierge, and Reception to address guest needs.
• Communicate courteously with guests and perform courtesy calls.
• Assist with upselling opportunities by knowing room types, rates, and availability.
• Maintain stock of promotional materials and assist daily operations.
• Perform other duties as assigned by supervisors.

Conhecimentos

Hospitality

Customer service

Communication

Interpersonal skills

Teamwork

Formação

GCE O Level or equivalent

Descrição da vaga

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Job description

Responsibilities

This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.