Guest Experience Lead, Front Desk (Rotating Shifts)

Far East Hospitality; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) in Singapore invites applications for a Guest Services Associate. You will work at Oasia Hotel Novena or The Clan Hotel, delivering courteous service, addressing guest inquiries, and handling requests with professionalism.

The role requires a positive attitude, good communication, and flexibility to work rotating shifts, weekends, and public holidays. No prior experience is required and training will be provided.

Qualifications

• O Levels or equivalent.
• Willing to work rotating shifts, weekends and Public Holidays.
• Positive attitude with good communications skills.
• No experience required.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, ensuring guest requests are fulfilled and calls are answered promptly.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates, and upsell when possible.
• Take ownership of problems and promptly handle guest complaints according to procedures, with supervisor follow-up if needed.
• Ensure guest room security and safety procedures are followed, and encourage use of Safe Deposit boxes.
• Acquire knowledge of hotel facilities, attractions, and events to provide accurate information to guests; maintain professional relationships with hotel staff.
• Maintain a well-groomed appearance and tidy work area, upholding high personal grooming standards.

Skills

Customer service

Communication

Hospitality

Education

O Levels

Job description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) in Singapore invites applications for a Guest Services Associate. You will work at Oasia Hotel Novena or The Clan Hotel, delivering courteous service, addressing guest inquiries, and handling requests with professionalism.

The role requires a positive attitude, good communication, and flexibility to work rotating shifts, weekends, and public holidays. No prior experience is required and training will be provided.