Senior/ Duty Manager (Sentosa Cluster)

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Far East Hospitality Management (S) Pte Ltd is looking for a Senior/Duty Manager based in Singapore, responsible for the efficient operation of the hotel and excellent guest service. You will supervise the Front Office, addressing guest needs and managing hotel functions.

Ideal candidates should have a diploma in Hospitality, 2-3 years of supervisory experience, and proficiency in hotel management systems like Opera PMS. The role requires strong leadership and communication skills to handle guest feedback effectively.

Qualifications

• Minimum Diploma in Hospitality or related field.
• 2-3 years of Front Office or supervisory experience in hotels.
• Proficient in hotel management systems.

Responsibilities

• Ensure efficient functioning of the hotel operations.
• Supervise Front Office sections including reception and reservations.
• Handle guest check-ins, check-outs, and complaints.

Skills

Leadership

Communication

Problem-solving

Customer Service

Education

Diploma in Hospitality, Tourism, or related field

Tools

Opera PMS

Job description

Senior/Duty Manager (Sentosa Cluster)

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check‑ins and check‑outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security‑related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorise rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, including planning, organising and conducting on‑the‑job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximise room utilisation and generate higher revenue. Collaborate with Sales to optimise revenue and occupancy from group allotments.
• Take responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem‑solving skills.
• Service‑oriented with the ability to handle guest feedback and operational issues effectively.
• Well‑groomed and professional in appearance and demeanour.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa