Senior / Guest Service Executive | Immediate

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a hotel front desk associate in Singapore. You will greet guests, handle inquiries, and support a smooth check‑in and check‑out experience.

This role requires friendly service, cashier duties, answering calls promptly, promoting room upgrades, and maintaining a professional appearance. Shifts are A/B/C across a 44‑hour week.

Salary ranges SGD 2,800–3,200 monthly; EA license and local regulations apply.

Responsibilities

• Work closely with the Assistant Manager to provide friendly and helpful service to guests.
• Handle guests’ questions, requests, and complaints politely and efficiently.
• Answer all telephone calls promptly, ideally within three rings.
• Handle cashier duties and follow the hotel’s rules and procedures.
• Maintain good relationships with guests and always be welcoming and professional.
• Know the different room types, prices, and availability, and promote room upgrades when appropriate.
• Take responsibility for solving guest problems and complaints; inform supervisor when action is needed.
• Follow all guest room security, emergency, and fire safety procedures.
• Encourage guests to use the hotel’s safe deposit boxes.
• Be familiar with the hotel’s facilities, events, and nearby attractions so you can provide accurate information.
• Communicate professionally and work well with other hotel staff.
• Maintain a neat and professional appearance and keep the work area clean and tidy.

Job description

Salary

Salary: $2,800 - $3,200

Working Hours

Working Hours: 5 days work week, 44 hours per week

Shifts

• Shift A - 7am to 430pm
• Shift B - 1pm to 1030pm
• Shift C - 10pm to 730am

Job Responsibilities

• Work closely with the Assistant Manager to provide friendly and helpful service to guests.
• Handle guests’ questions, requests, and complaints politely and efficiently.
• Answer all telephone calls promptly, ideally within three rings.
• Handle cashier duties and follow the hotel’s rules and procedures.
• Maintain good relationships with guests and always be welcoming and professional.
• Know the different room types, prices, and availability, and promote room upgrades when appropriate.
• Take responsibility for solving guest problems and complaints. Inform the supervisor when further action is needed and complete reports when necessary.
• Follow all guest room security, emergency, and fire safety procedures. Encourage guests to use the hotel’s safe deposit boxes.
• Be familiar with the hotel’s facilities, events, and nearby attractions so you can provide accurate information to guests.
• Communicate professionally and work well with other hotel staff.
• Maintain a neat and professional appearance and keep the work area clean and tidy.

EA License No.: 96C4864

Reg.No.: R21101563 (HANNY NURDJAJA)