Senior / Guest Service Executive

VILLAGE HOTEL KATONG; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Flexible benefits

Birthday leave & vouchers

Annual health screening

Insurance coverage

Job summary

Village Hotel Katong is seeking a Front Office/Guest Services professional to greet guests, respond to inquiries, handle requests, and maintain a courteous, efficient front desk operation.

Ideal candidates hold a Diploma in Hospitality or related field, have strong communication and problem-solving skills, and are willing to work rotating shifts including weekends and public holidays. Experience in front office is preferred.

Qualifications

• Strong communication and problem-solving abilities.
• Leadership qualities with ability to guide team members.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service; handle telephone calls promptly (within three rings).
• Handle cashiering functions and adhere to hotel policies and procedures.
• Maintain good guest relations with in-house guests; project a courteous, hospitable attitude.
• Identify upselling opportunities to enhance guest experience and optimise room revenue.
• Take ownership of problems; report to supervisor and submit glitch reports when necessary.
• Ensure guest room security and safety procedures; manage Safe Deposit boxes as applicable.
• Acquire knowledge of hotel facilities and local attractions to assist guests with information.
• Maintain a well-groomed appearance and professional working area.
• Perform other duties as assigned by supervisors.

Skills

Communication

Problem-solving

Leadership

Education

Diploma in Hospitality or related field

Job description

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.
• Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.