Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract

Far East; Singapore; Sur place; SGD 25 000 - 33 000; Temps partiel

Résumé du poste

Far East's Orchard Parksuites invites a Guest Service Officer for a 2-month contract to support the Residence Manager in delivering exceptional guest experiences. You will respond to guest requests, handle inquiries, and ensure smooth operations across front desk functions, including telephony, cash handling, and safety procedures.

Ideal candidates have O-Level or equivalent, are flexible with rotating shifts, weekends and public holidays, and possess strong communication skills and a hospitable

Qualifications

• O-Level or equivalent.
• Willing to work rotating shifts, weekends and Public Holidays.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of HMS will be advantageous.

Responsabilités

• Assist the Residence Manager and deliver courteous guest services.
• Respond promptly to guests' complaints, requests and inquiries.
• Handle cashiering and adhere to the Residence's Standard Policies & Procedures.
• Maintain good guest relations and a hospitable attitude at all times.
• Take ownership of problems and report for follow-up when needed; write glitch reports when required.
• Ensure guest room security, emergency and fire procedures are followed.
• Be familiar with SR facilities, functions and events; provide accurate local information.
• Maintain a well-groomed appearance and tidy work area.
• Perform other duties as assigned by supervisors.

Connaissances

Communication skills

Positive attitude

Customer service

Formation

O-Level or equivalent

Outils

HMS

Description du poste

Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract

Responsibilities

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Available Locations

• Orchard Parksuites

Requirements

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMSwill be advantageous