Senior/ Guest Service Executive

ORCHARD RENDEZVOUS HOTEL, SINGAPORE; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Orchard Rendezvous Hotel, Singapore is seeking a proactive Front Desk Officer to greet guests, check in/out, and ensure a seamless arrival experience. You will provide courteous service, handle telephone inquiries promptly, and upsell room types when opportunities arise.

You will also manage cashiering, follow hotel policies, and stay informed about facilities and local attractions to assist guests with accurate information while maintaining professional internal communication.

Qualifications

• A minimum Diploma qualification in any field.
• Relevant hospitality experience is preferred.
• Willing to work rotating shifts.
• Positive attitude with good communications skills.

Responsibilities

• Handle reception/front desk duties including check-in and check-out.
• Provide courteous and efficient service to hotel guests.
• Ensure telephone calls are answered promptly.
• Upsell room types and rates when possible.
• Manage cashiering and adhere to hotel policies and procedures.
• Address guest complaints promptly and report to supervisor when needed.
• Be familiar with hotel facilities and city attractions to assist guests.
• Maintain professional communication with hotel staff.

Skills

Communication skills

Outgoing personality

Customer service

Education

Diploma

Tools

Opera PMS

Job description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.
• Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.