Senior / Guest Service Assistant (Reception)

OASIA HOTEL NOVENA, SINGAPORE; Singapore; On-site; SGD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Flexi benefits

Birthday leave & vouchers

Annual health screening

Insurance coverage

Job summary

OASIA HOTEL NOVENA, SINGAPORE is seeking a front-line guest services professional to provide courteous service, handle guest enquiries, and coordinate with Concierge, Reception and Front Office. You will engage with guests, manage arrivals and departures, and support daily operations with promotional materials.

Ideal candidates will have a positive, outgoing personality, strong communication skills, and hospitality experience; knowledge of Opera is advantageous. Rotating shifts are required.

Qualifications

• O-Level or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera will be advantageous.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary.
• Make courtesy calls to guests.
• Requisite and keep stock of promotional materials for daily operations.
• Ensure efficient and courteous services in baggage, transport handling and general enquiries.

Skills

Communication

Hospitality experience

Education

O-Level

Job description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.