Guest Services Executive

Orchard Hotel Singapore; Singapore; Presencial; SGD 27.000 - 36.000; Jornada completa

Descripción de la vacante

Orchard Hotel Singapore is seeking a Guest Services Executive to be the first touchpoint for guests in the lobby, ensuring memorable experiences from arrival to room assignment. You will welcome guests, assist with check-in, provide information on services, and maintain a warm, professional atmosphere.

The role requires experience in Concierge, Guest Relations or Reception, with an energetic, proactive attitude and a flexible schedule, including weekends and holidays.

Formación

• Experience in Concierge, Guest Relations or Reception.
• Energetic, proactive, self-driven with excellent interpersonal and communication skills.
• Positive and enthusiastic attitude with a can-do spirit.
• Adaptable, determined in a fast-paced environment that promotes change and achievement.
• Flexibility to work various shifts, including weekends and holidays.

Responsabilidades

• Welcome guests and assist with luggage arrangements.
• Assist guests with check-in for a smooth experience.
• Provide information on reservations, services and amenities.
• Address inquiries and concerns promptly and professionally.
• Engage guests to build rapport and positive reviews.
• Answer calls promptly and connect to the right person/department.
• Dispatch requests via Stay Please system and follow up on status.
• Undertake cashiering duties and check guest bills at departure.
• Adhere to hotel policies and guidelines.
• Assist with Front Office tasks as needed.

Conocimientos

Customer service

Descripción del empleo

Guest Services Executive

As the Guest Services Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in to the time they are settled in their rooms.

Reporting to the Rooms Divisions Mgr, the incumbent will be responsible to:

• Welcome guests and aid or make arrangements with guests’ luggage.

• Assist guests with the check-in process, ensuring a smooth and efficient experience.

• Provide timely and accurate information on their reservation, hotel services and amenities.

• Address guest inquiries and concerns promptly and professionally.

• Engage with guests in a friendly and approachable manner, creating a positive and welcoming atmosphere with the intention to build rapport leading to garnering positive reviews

• Handling incoming calls quickly and efficiently to connect to the respective guest or department.

• Dispatch Task / Job request via ‘Stay Please’ (Service Management System) to the relevant department for action and to follow-up on status of job completion.

• Undertake cashiering duties including the checking of guest bills before presentation to guest upon departure.

• Adhere to all hotel policies, procedures and guidelines.

• Assist with Front Office operational tasks where necessary.

Requirements

• Experience in either Concierge, Guest Relations or Reception

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Positive and enthusiastic attitude with a can-do spirit

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Flexibility to work various shifts, including weekends and holidays