Senior Guest Service Assistant (Bell Desk)

OASIA RESORT SENTOSA; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

OASIA RESORT SENTOSA is seeking a Guest Concierge to greet guests, assist with luggage, and deliver courteous service at the Front Office. You will advise on local attractions, transport options, and dining recommendations to enhance guest experiences.

Join a team-focused environment with rotating shifts including weekends and public holidays, while maintaining clean lobby and driveway areas and handling guest requests professionally.

Qualifications

• Minimum secondary school education or equivalent; hospitality experience preferred.
• Friendly and professional attitude with strong customer service.
• Good knowledge of local attractions, transport, and dining options.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Greet guests upon arrival and departure and assist with luggage.
• Collaborate with Front Office to provide courteous service.
• Establish rapport with in-house and long-staying guests and offer assistance.
• Respond to guests' requests about hotel facilities, services, and local info.
• Liaise with Reception on arrivals and departures.
• Maintain luggage storage and delivery of parcels and correspondence.
• Keep lobby, driveway, and luggage areas clean and presentable.
• Stay informed about hotel's events and assist with directions.

Skills

Customer service

Communication

Local knowledge

Luggage handling

Teamwork

Appearance

Flexibility

Education

Secondary education

Job description

Responsibilities

• Greet guests upon arrival and departure and assist with their luggage.
• Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
• Establish rapport with in-house and long-staying guests, offering assistance as needed.
• Respond efficiently and tactfully to guests' requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
• Liaise closely with Reception on guests' arrival and departure.
• Make courtesy calls to guests.
• Stay well-versed and updated on all tourists related information, events and conferences.
• Manage guest baggage storage, as well as the delivery of parcels and correspondence.
• Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved.
• Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
• Stay informed about the day's events within the hotel and assist guests or visitors with directions and relevant information as required.
• Oversee and maintain smooth traffic flow at the hotel driveway
• Requisite and keep stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Secondary school education or equivalent; hospitality experience preferred.
• Strong customer service and communication skills with a friendly and professional attitude.
• Good knowledge of local attractions, transport, and dining options to assist guests effectively.
• Ability to handle luggage and perform standing/walking duties.
• Team player who can coordinate with Front Office and other departments.
• Neat and well-groomed appearance with a service-oriented mindset.
• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.