Senior Guest Experience Specialist

wings riverside pte. ltd.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Wings Riverside Pte. Ltd. is seeking Service Crew to warmly greet guests, offer personalized menu recommendations, and manage seating and reservations to ensure a smooth dining experience. You will help maintain a clean, welcoming restaurant environment and contribute to memorable customer service.

Open to Singaporeans only. Prior hospitality experience is beneficial, with a focus on creating positive guest interactions and efficient service flow.

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to greet guests warmly and engage professionally.
• Willingness to learn menu items and make personalized recommendations.

Responsibilities

• Greet guests warmly to create a welcoming atmosphere.
• Build positive relationships to enhance the dining experience.
• Recommend items tailored to customer preferences.
• Arrange seating efficiently to optimize flow and comfort.
• Manage reservations accurately for smooth service.
• Maintain restaurant cleanliness and hygiene standards.

Skills

Guest service

Customer relations

Upselling recommendations

Job description

Wings Riverside Pte. Ltd. is seeking Service Crew to warmly greet guests, offer personalized menu recommendations, and manage seating and reservations to ensure a smooth dining experience. You will help maintain a clean, welcoming restaurant environment and contribute to memorable customer service.

Open to Singaporeans only. Prior hospitality experience is beneficial, with a focus on creating positive guest interactions and efficient service flow.