Senior Global Client Delivery Manager

Digital Realty; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Digital Realty in Singapore seeks an experienced senior operations leader to manage global strategic accounts and ensure delivery of complex data centre projects across regional and global portfolios. You will coordinate cross-functional teams, validate scopes, and secure client approvals while maintaining high standards of accountability and performance.

The role requires deep data centre expertise, strong negotiation skills, and the ability to drive alignment across multiple internal and

Qualifications

• Bachelor’s degree preferred, ideally in Engineering, Telecommunications, Computer Science, or related field.
• Minimum of 10 years of experience in operations, data centre construction, telecommunications, engineering, or related industry.
• Deep data centre industry knowledge with strong verbal, analytical, written and presentation skills.
• Expert-level ability to read and interpret construction plans, one-line drawings, and construction specifications.
• Working knowledge of construction accounting principles and practices.
• Expert-level knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related documentation.
• Advanced analytical and quantitative skills.
• Highly detail-oriented with excellent communication and interpersonal skills.
• Self-starter who is proactive and deadline-driven.
• Demonstrated ability to work in fast-paced, mission-critical facilities environments.

Responsibilities

• Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of all project activities across regional and global portfolios.
• Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
• Ensure project delivery aligns with contractual and statement of work requirements.
• Validate project scope of work and project costs before client presentation; secure client approval and mobilize teams.
• Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
• Coordinate progress, risks, dependencies, and mitigation plans and communicate to clients.
• Own client commissioning reporting for pre- and post-commissioning projects.
• Participate in client installation and milestone reviews, including oversight of delivery progress and baseline schedule management.
• Own reporting on project punch-list execution and closure.
• Manage assigned strategic client accounts for Day 1 and Day 2 project work within region/global scope.
• Engage with Operations Management to promote alignment and best-practice delivery standards.
• Collaborate with internal teams and maintain external engagement with clients and strategic integrators.
• Demonstrate strong knowledge of Digital Realty products, services, and infrastructure components.
• Deliver effective presentations and respond confidently to questions from stakeholders.
• Address and resolve client escalations to support high client satisfaction.

Skills

Leadership

Stakeholder mgmt

Negotiation

Project management

Communication

Risk management

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Project

Visio

Job description

Digital Realty in Singapore seeks an experienced senior operations leader to manage global strategic accounts and ensure delivery of complex data centre projects across regional and global portfolios. You will coordinate cross-functional teams, validate scopes, and secure client approvals while maintaining high standards of accountability and performance.

The role requires deep data centre expertise, strong negotiation skills, and the ability to drive alignment across multiple internal and