Manager, Global Client Delivery -Strategic Accounts

Digital Realty; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Digital Realty in Singapore seeks an experienced senior operations leader to manage global strategic accounts and ensure delivery of complex data centre projects across regional and global portfolios. You will coordinate cross-functional teams, validate scopes, and secure client approvals while maintaining high standards of accountability and performance.

The role requires deep data centre expertise, strong negotiation skills, and the ability to drive alignment across multiple internal and

Qualifications

• Bachelor’s degree preferred, ideally in Engineering, Telecommunications, Computer Science, or related field.
• Minimum of 10 years of experience in operations, data centre construction, telecommunications, engineering, or related industry.
• Deep data centre industry knowledge with strong verbal, analytical, written and presentation skills.
• Expert-level ability to read and interpret construction plans, one-line drawings, and construction specifications.
• Working knowledge of construction accounting principles and practices.
• Expert-level knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related documentation.
• Advanced analytical and quantitative skills.
• Highly detail-oriented with excellent communication and interpersonal skills.
• Self-starter who is proactive and deadline-driven.
• Demonstrated ability to work in fast-paced, mission-critical facilities environments.

Responsibilities

• Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of all project activities across regional and global portfolios.
• Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
• Ensure project delivery aligns with contractual and statement of work requirements.
• Validate project scope of work and project costs before client presentation; secure client approval and mobilize teams.
• Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
• Coordinate progress, risks, dependencies, and mitigation plans and communicate to clients.
• Own client commissioning reporting for pre- and post-commissioning projects.
• Participate in client installation and milestone reviews, including oversight of delivery progress and baseline schedule management.
• Own reporting on project punch-list execution and closure.
• Manage assigned strategic client accounts for Day 1 and Day 2 project work within region/global scope.
• Engage with Operations Management to promote alignment and best-practice delivery standards.
• Collaborate with internal teams and maintain external engagement with clients and strategic integrators.
• Demonstrate strong knowledge of Digital Realty products, services, and infrastructure components.
• Deliver effective presentations and respond confidently to questions from stakeholders.
• Address and resolve client escalations to support high client satisfaction.

Skills

Leadership

Stakeholder mgmt

Negotiation

Project management

Communication

Risk management

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Project

Visio

Job description

Responsibilities

• Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of all project activities across regional and global portfolios, including hyperscale, colocation, and edge node deployments.
• Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
• Ensure project delivery aligns with contractual and statement of work requirements.
• Partner with D&C and Implementation Services to validate project scope of work and project costs before client presentation; secure client approval and support mobilization of all relevant teams.
• Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
• Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigation plans are clearly understood and effectively communicated to clients.
• Coordinate completion, escalation, aggregation, and quality review of project updates to ensure they are client-ready
• Collaborate with CSMs to support the development and maintenance of client playbooks for Digital Realty’s most strategically important clients.
• Partner with DE&C and Implementation Services to deliver a seamless client handover, including completion of verification documentation, uploads, and signoff.
• Own client commissioning reporting for pre-commissioning and post-commissioning projects.
• Participate in client installation and operational milestone reviews, including oversight of delivery progress and baseline schedule management.
• Own reporting on project punch-list execution and closure.
• Manage assigned strategic client accounts for all Day 1 and Day 2 project work within the region and/or globally
• Actively participate in the Global Client Operations community to promote alignment, best-practice sharing, and consistent delivery standards.
• Engage with the Operations Management Team and contribute beyond direct areas of responsibility to support broader organizational objectives.
• Partner closely with internal functional teams, including D&C, Implementation Services, Sales, Solution Engineering, Operations, and PMG, while maintaining effective external engagement with clients and strategic integrators.
• Demonstrate strong knowledge of Digital Realty products, services, value propositions, and mission-critical infrastructure components.
• Analyse and resolve complex problems involving multiple options and limited information.
• Apply strong negotiation, conflict resolution, influencing, and leadership skills to achieve successful outcomes.
• Communicate effectively with stakeholders at all levels, including listening actively, speaking clearly and concisely, and producing accurate, timely reports.
• Build alignment across teams and influence outcomes in support of client success, even without direct authority.
• Demonstrate high energy, self-motivation, commitment to service excellence, and a strong client-focused mindset.
• Influence decision-making processes, align stakeholders behind agreed decisions, and make sound decisions quickly under pressure
• Collaborate with internal teams to support smooth execution of firmwide and team objectives.
• Act independently and exercise sound judgment with minimal supervision.
• Demonstrate integrity and maintain confidentiality, particularly when overseeing sensitive matters or complaints.
• Apply strong organizational skills to ensure internal departments contribute to a timely, high-quality client experience.
• Deliver effective presentations and respond confidently to questions from internal and external stakeholders.
• Address and resolve relevant client escalations to support high client satisfaction.
• Monitor internal and external client satisfaction and demonstrate continuous improvement in client experience

Qualifications

• Bachelor’s degree preferred, ideally in a technical discipline such as Engineering, Telecommunications, Computer Science, or a related field.
• Minimum of 10 years of experience in operations, data centre construction, telecommunications, engineering, or a related industry.
• Deep data centre industry knowledge, experience, and perspective, supported by strong verbal, analytical, presentation, and written communication skills.
• Expert-level ability to read and interpret construction plans, one-line drawings, and construction specifications.
• Working knowledge of construction accounting principles and practices.
• Expert-level knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related commercial documentation.
• Advanced analytical and quantitative skills.
• Highly detail-oriented, with excellent communication, interpersonal, and oral and written presentation skills.
• Self-starter who is proactive, flexible, deadline-driven, and comfortable working with limited direction.
• Demonstrated ability to work effectively in a fast-paced, mission-critical facilities environment.
• Proficient in Microsoft productivity tools, including Word, Access, Excel, Visio, and Project.
• Ability to travel up to 40% to support regional and global portfolio requirements.