Senior Field Tech — Cisco & Networking Specialist

NTT DATA, Inc.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

NTT DATA, Inc. is seeking a Field Tech Senior Associate to join our Singapore team. You will respond to client support requests, travel to client locations or connect remotely, and troubleshoot hardware, software, and networks.

The role requires installing and maintaining hardware and software, advising on upgrades, and providing basic training in computer operation. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in computer science or information technology.
• Experience providing client IT support and troubleshooting hardware/software.
• Familiarity with Cisco networking and unified communications.
• Ability to travel to client sites or work via remote links.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to client support requests and determine problems.
• Contact clients to understand the issue and required steps.
• Travel to client locations or connect remotely for fixes.
• Troubleshoot hardware, software, networking, and peripherals.
• Install/maintain hardware, operating systems, and software.
• Provide basic training on operation and management.

Skills

Client support

Hardware troubleshooting

Networking troubleshooting

Cisco knowledge

Remote support

Education

Bachelor's degree in Computer Science or IT

Tools

Cisco Unified Communications Manager

Jabber

Telepresence

LAN/WAN equipment

Job description

NTT DATA, Inc. is seeking a Field Tech Senior Associate to join our Singapore team. You will respond to client support requests, travel to client locations or connect remotely, and troubleshoot hardware, software, and networks.

The role requires installing and maintaining hardware and software, advising on upgrades, and providing basic training in computer operation. Strong communication and problem-solving skills are essential.