Senior Facilities Booking & Data Insights Lead

Sport Singapore; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Sport Singapore invites applications for an administrative role to support ActiveSG facility bookings and deliver outstanding customer service. You will process booking requests, coordinate allocations, analyse data for management decisions, and prepare decks for approval.

Ideal candidates bring at least 2 years in customer service, strong Excel skills, and the ability to communicate clearly in writing and speech. Weekend work may be required as part of the role.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency in Microsoft Office, especially Excel.
• Strong written and verbal communication skills.
• Knowledge of basic accounting principles.

Responsibilities

• Process and coordinate facility booking requests from organisations and stakeholders, ensuring proper allocation based on stakeholder tiering.
• Generate and analyse data to support management's decision-making processes for facility allocation.
• Prepare comprehensive presentation decks consolidating stakeholder requests and data for approval.
• Manage customer enquiries regarding ActiveSG facilities allocation and resolve booking conflicts between stakeholders.
• Monitor customer compliance with booking terms and conditions, including timely payment collection.
• Maintain efficient mailbox management with prompt follow-up on booking requests.
• Handle user feedback, queries, quotation requests, and complaints professionally.
• Execute end-to-end booking processes, including payment collection and maintenance of accounting records in Microsoft Excel.
• Support user administration and conduct system testing for the booking platform.
• Develop and maintain Standard Operating Procedures (SOPs) for new processes.

Skills

Excel proficiency

Customer service

Written communication

Verbal communication

Attention to detail

Weekend availability

Adaptable

Tools

Microsoft Excel

Job description

Sport Singapore invites applications for an administrative role to support ActiveSG facility bookings and deliver outstanding customer service. You will process booking requests, coordinate allocations, analyse data for management decisions, and prepare decks for approval.

Ideal candidates bring at least 2 years in customer service, strong Excel skills, and the ability to communicate clearly in writing and speech. Weekend work may be required as part of the role.