Senior Export & Logistics Operations Lead

trust recruit pte. ltd.; Singapore; On-site; SGD 80,000 - 130,000; Full time

Job summary

trust recruit pte. ltd. is seeking a Shipping & Logistics Leader in Singapore to oversee export shipping operations, mentor a team, and drive KPI achievement. You will ensure ISO9001 compliance while coordinating with senior management on customer solutions and disputes.

The role requires steering daily forwarding activities, managing trade documents, and ensuring regulatory compliance across international shipments. Strong vendor relations and cost control are essential for success.

Qualifications

• Bachelor’s degree in supply chain, logistics, international trade, or related field.
• Relevant certifications in logistics, trade compliance, or supply chain (e.g., FIATA, CITP, APICS/CSCP) preferred.
• ISO9001 knowledge/certification is an advantage.

Responsibilities

• Lead, train, and mentor the export shipping team to improve performance and service quality.
• Establish and monitor department KPIs together with Import Shipping Manager.
• Ensure ISO9001 compliance and maintain accurate records.
• Work closely with Executive Chairman & Joint CEO to serve new and existing customers.
• Provide logistics solutions tailored to customer requirements.
• Handle customer enquiries, complaints, and disputes promptly.
• Manage daily shipping operations including forwarding transactions.
• Oversee full sets of shipping documents (invoices, packing lists, bills of lading, certificates, L/C documentation).
• Ensure customs declarations comply with Singapore and international regulations (Japan, Korea, Malaysia, Philippines, Middle East, Bangladesh, etc.).
• Coordinate with statutory authorities and quality team for inspections.
• Negotiate freight rates and free-time extensions with shipping lines and forwarders.
• Manage relationships with hauliers, transporters, and business vendors.
• Verify bills for warehousing, loading, and packing costs.
• Plan and monitor shipment activities to ensure efficiency.
• Prepare and manage sales contracts, forecasts, and reports.
• Analyse shipping performance data for process improvements.

Skills

Leadership & Team Management

Customer Engagement

Operations Management

Vendor Management

Planning & Reporting

Education

Bachelor’s degree in supply chain, Logistics, International Trade, or related field

FIATA / CITP / APICS/CSCP certifications

Job description

trust recruit pte. ltd. is seeking a Shipping & Logistics Leader in Singapore to oversee export shipping operations, mentor a team, and drive KPI achievement. You will ensure ISO9001 compliance while coordinating with senior management on customer solutions and disputes.

The role requires steering daily forwarding activities, managing trade documents, and ensuring regulatory compliance across international shipments. Strong vendor relations and cost control are essential for success.