Senior Executive, Ecommerce Operations (2years Contract)

Samsung Electronics America; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Samsung Electronics America is seeking an Online Operations Executive to ensure seamless eCommerce day-to-day operations for Samsung.com and key marketplaces. You will oversee order fulfillment, inventory, refunds, and vendor coordination while tracking KPIs.

The role reports to the Head of Insights and Operations (Online) and requires collaboration with Customer Service, product units, and vendors to optimize processes and reduce errors in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 2–3 years in eCommerce operations, order fulfillment, or vendor management.
• Strong problem-solving and organizational skills in a fast-paced environment.
• Proficiency in eCommerce tools, OMS, inventory software, and data reporting.

Responsibilities

• Oversee daily order processing and fulfillment activities.
• Manage inventory control, stock levels, and replenishment coordination.
• Collaborate with Customer Service on payments, refunds, and cancellations.
• Drive trade-in program execution and address device validation issues and payment discrepancies.
• Validate vendor invoices and ensure SLA compliance to prevent billing discrepancies.
• Identify process gaps and recommend improvements to streamline operations.
• Support fraud detection by flagging anomalies and coordinating with relevant teams.

Skills

Order fulfillment

Vendor management

Data reporting

OMS

Inventory management

Education

Bachelor's degree in Business/Supply Chain

Tools

OMS

Inventory management software

Data reporting tools

Job description

Position Summary

The Online Operations Executive will report to the Head of Insights and Operations (Online) and play a key role in ensuring seamless execution of critical day-to-day eCommerce operations for Samsung.com and key marketplaces. This role involves managing order fulfillment, stock availability, refunds, customer support processes, and vendor coordination while tracking key operational KPIs.

Role and Responsibilities

• Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.
• Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units.
• Customer Support: Collaborate with Customer Service team to resolve payment-related and manage customer requests on order refunds, cancellations.
• Trade-in Management: Drive successful trade-in program execution by resolving customer issues efficiently and collaborating closely with vendors to address challenges such as device validation errors, incomplete submissions, and payment discrepancies.
• Vendor Billing and SLA Management: Validate vendor invoices, reconcile transactions, and ensure compliance with service-level agreement to prevent billing discrepancies.
• Process Improvement and Support: Identify process gaps and recommend improvements to streamline operations and reduce errors.
• Fraud and Risk Governance: Support fraud detection processes by flagging operational anomalies and collaborating with relevant teams for resolution.

Skills and Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• Minimum 2-3 years of experience in eCommerce operations, order fulfillment, or vendor management.
• Strong problem-solving and organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in eCommerce tools and platforms, as well as order management systems (OMS), inventory management software, and data reporting.
• Excellent attention to detail and communication skills to collaborate with cross-functional teams.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at https://news.samsung.com/global/.

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