Ecommerce Operations Lead

Samsung Electronics America; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Samsung Electronics America is seeking an Online Operations Executive to ensure seamless eCommerce day-to-day operations for Samsung.com and key marketplaces. You will oversee order fulfillment, inventory, refunds, and vendor coordination while tracking KPIs.

The role reports to the Head of Insights and Operations (Online) and requires collaboration with Customer Service, product units, and vendors to optimize processes and reduce errors in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 2–3 years in eCommerce operations, order fulfillment, or vendor management.
• Strong problem-solving and organizational skills in a fast-paced environment.
• Proficiency in eCommerce tools, OMS, inventory software, and data reporting.

Responsibilities

• Oversee daily order processing and fulfillment activities.
• Manage inventory control, stock levels, and replenishment coordination.
• Collaborate with Customer Service on payments, refunds, and cancellations.
• Drive trade-in program execution and address device validation issues and payment discrepancies.
• Validate vendor invoices and ensure SLA compliance to prevent billing discrepancies.
• Identify process gaps and recommend improvements to streamline operations.
• Support fraud detection by flagging anomalies and coordinating with relevant teams.

Skills

Order fulfillment

Vendor management

Data reporting

OMS

Inventory management

Education

Bachelor's degree in Business/Supply Chain

Tools

OMS

Inventory management software

Data reporting tools

Job description

Samsung Electronics America is seeking an Online Operations Executive to ensure seamless eCommerce day-to-day operations for Samsung.com and key marketplaces. You will oversee order fulfillment, inventory, refunds, and vendor coordination while tracking KPIs.

The role reports to the Head of Insights and Operations (Online) and requires collaboration with Customer Service, product units, and vendors to optimize processes and reduce errors in a fast-paced environment.