Senior/ Executive, Customer Service

PaxOcean; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

PaxOcean in Singapore seeks a Senior Executive - Customer Service to oversee daily customer service, admin and business centre operations, ensuring professional, efficient and well-organised environment. You are a key contact for Owners, VIPs, clients and internal teams.

The role includes front-line service, coordinating meetings/events, document control, CSQ reporting, invoicing via Esker, SAP coordination, and stock management of office supplies and PPE, driving a smooth customer experience.

Qualifications

• Min 3-4 years related experience in customer service.

Responsibilities

• Provide professional front-line customer service and concierge support to Owners, VIPs, clients, and visitors.
• Coordinate meetings, events and VIP visits, including room setup, facilities, AV, refreshments and PPE arrangements.
• Manage daily administrative activities, including document control, filing, records management, and internal document distribution.
• Prepare and submit CSQ reports and maintain records in the Novade system.
• Process and monitor invoices and billing through the Esker system for meals, transportation, accommodation and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP and coordinate PPE collection from the main store.
• Monitor and maintain adequate stocks of office supplies, pantry items, stationery, meals, beverages, and PPE.
• Coordinate lunch arrangements and liaise with external vendors and service providers.

Skills

Customer service

EQ

Communication

Education

Diploma in Business Administration

Tools

Novade

Esker

SAP

Job description

Job Summary

The Senior Executive - Customer Service is responsible for overseeing and coordinating daily customer service, administrative, and Business Centre operations to ensure a professional, efficient, and well-organised environment. The role serves as a key point of contact for Owners, VIPs, clients, visitors, internal departments, and external service providers, ensuring a high standard of customer experience and operational support.

Key Responsibilities

• Provide professional front-line customer service and concierge support to Owners, VIPs, clients, and visitors.
• Coordinate meetings, events, and VIP visits, including meeting room setup, facilities, AV equipment, refreshments, and PPE arrangements.
• Manage daily administrative activities, including document control, filing, records management, and internal document distribution.
• Prepare and submit Customer Satisfaction Questionnaire (CSQ) reports and maintain records in the Novade system.
• Process and monitor invoices and billing through the Esker system for meals, transportation, accommodation, and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP and coordinate PPE collection from the main store.
• Monitor and maintain adequate stocks of office supplies, pantry items, stationery, meals, beverages, and PPE.
• Coordinate lunch arrangements and liaise with external vendors and service providers.

Key Requirements

• Min 3-4 years related experience in customer service roles.
• Customer oriented, great EQ, listening & communication skills, friendly disposition.

Education

Diploma in Business Administration or Others