Service Support Executive

ITS Science & Medical Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

ITS Science & Medical Pte Ltd is seeking a Service Support Executive to provide administrative and operational support to the Service team. You will assist with service quotations, contracts, maintenance scheduling, and coordination for scientific equipment to ensure smooth operations and excellent customer service.

The role requires a Diploma with 3 years of experience in service coordination or business operations, strong English communication, and proficiency in Microsoft Office; SAP/SAGE

Qualifications

• Minimum 3 years of experience in service coordination, customer support, or business operations.
• Experience in scientific/lab equipment industry is an advantage.
• Familiarity with SAP or ERP systems is preferred.

Responsibilities

• Prepare service quotations, contracts, and related documentation.
• Coordinate preventive maintenance schedules, breakdown calls, and service requests.
• Follow up on service jobs to ensure timely completion and customer satisfaction.
• Generate reports and maintain accurate service records and databases.
• Liaise with customers, service engineers, vendors, and principals on service matters.
• Support spare parts ordering, inventory tracking, and warranty administration.
• Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation.
• Leverage SAP/SAGE systems to support service operations and inventory management.
• Collaborate effectively within the team to achieve operational goals.
• Maintain meticulous organization and attention to detail in administrative processes.

Skills

Strong communication

MS Office proficiency

Detail oriented

Collaborative

Cross-department coordination

Education

Diploma in Business/Science/Engineering

Tools

SAP

SAGE

Microsoft Office

Job description

SUMMARY

The Service Support Executive provides administrative and operational support to the Service team to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.

RESPONSIBILITIES

• Prepare service quotations, contracts, and related documentation
• Coordinate preventive maintenance schedules, breakdown calls, and service requests
• Follow up on service jobs to ensure timely completion and customer satisfaction
• Generate reports and maintain accurate service records and databases
• Liaise with customers, service engineers, vendors, and principals on service matters
• Support spare parts ordering, inventory tracking, and warranty administration
• Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation
• Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management
• Collaborate effectively within the team to achieve operational goals
• Maintain meticulous organization and attention to detail in administrative processes

REQUIREMENTS

• Diploma in Business, Science, Engineering, or related field with minimum 3 years of experience in service coordination, customer support, or business operations
• Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage
• Strong communication skills with proficiency in spoken and written English
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
• Meticulous, organized, and detail-oriented
• Positive attitude with willingness to learn and grow
• Familiarity with SAP or other ERP systems is preferred
• A collaborative team player with the ability to work effectively across departments