Senior Enterprise Customer Success Manager

Sinch; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Sinch in Singapore is expanding its Customer Success team with Senior and non-Senior roles across Asia to manage a portfolio of Enterprise Accounts. CSMs build deep understanding of customers' goals, monitor health, prevent churn, and drive expansion through value realization and effective cross-functional collaboration.

The role emphasizes relationship management, strategic account planning, and data-driven actions to deliver measurable outcomes.

Qualifications

• Experience: Minimum of 10 years in Customer Success roles, preferably SaaS/Enterprise.
• Nice to have proficiency in Mandarin (business)

Responsibilities

• Cultivate strong relationships within assigned enterprise accounts, including C-level executives.
• Collaborate on strategic account planning aligned with customer objectives.
• Monitor customer health and conduct business reviews to prevent churn.
• Retain and renew customers with a positive lifecycle experience.
• Identify expansion opportunities and support contract upgrades.
• Support renewal processes via strategic meetings and communications.
• Gather and address customer feedback to facilitate timely resolutions.

Skills

Relationship management

Analytical thinking

Communication

Leadership

Growth mindset

Job description

Sinch in Singapore is expanding its Customer Success team with Senior and non-Senior roles across Asia to manage a portfolio of Enterprise Accounts. CSMs build deep understanding of customers' goals, monitor health, prevent churn, and drive expansion through value realization and effective cross-functional collaboration.

The role emphasizes relationship management, strategic account planning, and data-driven actions to deliver measurable outcomes.