Senior Enterprise Customer Success Leader

Servicenow; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ServiceNow in Singapore seeks a Customer Success Executive to lead post-sales adoption and value realization for our strategic accounts. You will partner with C-level executives and cross-functional teams to drive transformation, renewals, and expansion.

You will oversee governance, platform health, and alignment of customer roadmaps with ServiceNow offerings, ensuring long-term outcomes and scalable, repeatable success. Strong leadership and AI-enabled platform experience are essential.

Qualifications

• Bachelor1s degree or equivalent required; Master1s preferred.
• Extensive experience leading large-scale digital transformations and enterprise programs.
• Proven ability to drive customer success at an executive level and across cross-functional teams.

Responsibilities

• Lead post-sales adoption and value realization for strategic accounts.
• Partner with C-level executives to deliver transformation and renewals.
• Oversee governance, platform health, and alignment of roadmaps with ServiceNow offerings.

Skills

AI adoption

Governance

Platform delivery

Strategic leadership

Customer focus

C-level guidance

Cross-functional leadership

Communication

Education

Bachelor1s degree

Master1s degree preferred

Tools

Docker

APIs & Integrations

Job description

ServiceNow in Singapore seeks a Customer Success Executive to lead post-sales adoption and value realization for our strategic accounts. You will partner with C-level executives and cross-functional teams to drive transformation, renewals, and expansion.

You will oversee governance, platform health, and alignment of customer roadmaps with ServiceNow offerings, ensuring long-term outcomes and scalable, repeatable success. Strong leadership and AI-enabled platform experience are essential.