Senior Account Manager BFSI

Sinch; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Sinch is seeking a Senior Account Manager BFSI to grow enterprise accounts in Singapore. You will transition customers from single-product usage to multi-product partnerships, develop long-term plans, and drive new use cases and growth with key decision-makers.

You will lead cross-sell initiatives, align internal teams, and position Sinch as a strategic communications partner for BFSI clients in APAC.

Qualifications

• 8+ years of experience in enterprise sales or strategic account management.
• Demonstrable BFSI experience with Banking and Financial Services.
• Strong strategic thinking and planning skills, with cross-sell/up-sell track record.
• Collaborative mindset with experience in a team-selling environment.
• Proven ability to engage with C-level executives and senior stakeholders.

Responsibilities

• Strategic Account Management: Develop and execute strategic account plans for Sinch's BFSI clients in Singapore, driving cross-sell and volume growth.
• Opportunity Development: Identify opportunities to expand Sinch's product portfolio within accounts with compelling value propositions.
• Internal Collaboration: Lead internal teams (CS, TAM, Solution Engineering) to meet growth goals and ensure a positive customer experience.
• Territory & Pipeline Management: Build and advance a pipeline and forecast cross-sell progress and account health.
• C-Level Engagement: Build long-lasting relationships with C-level stakeholders in the BFSI sector.
• Thought Leadership: Serve as BFSI subject-matter expert for Sinch in APAC and track industry trends.

Skills

Strategic account management

Enterprise sales

Cross-sell / up-sell

C-level engagement

Relationship building

Team selling

Forecasting / pipeline management

Job description

As a Senior Account Manager BFSI at Sinch, you will play a pivotal role in growing our Enterprise accounts within the Banking and Financial Services (BFSI) sector in Singapore.

This role is focused on transitioning our Enterprise account base from single-product usage to multi-product strategic partners. You will be responsible for developing and executing long-term account plans that drive new use case development, product expansion and volume growth. By building deep relationships with key decision-makers, you will position Sinch as a strategic partner for communications and growth.

This role is ideal for someone who combines strategic account management with a drive for uncovering new use cases and growth opportunities. Key focus areas for the role will be driving cross-sell and leading the internal account teams to achieve growth targets.

• Strategic Account Management: Develop and execute strategic account plans for a dedicated book of business of the largest BFSI companies in Singapore. Your primary goal is to drive growth through cross-sell and volume growth.
• Opportunity Development: Identify and progress opportunities to expand the adoption of Sinch's product portfolio within your accounts. Develop and articulate compelling value propositions that align with the customer's strategic objectives.
• Internal Collaboration: Lead internal account teams, including Customer Success, Technical Account Management, and Solution Engineering, to meet growth goals and ensure a positive customer experience.
• Territory& Pipeline Management: Create and progress a pipeline of new opportunities and provide forecasting on cross-sell progress and account health.
• C-Level Engagement: Build and maintain strong, long-lasting relationships with C-level stakeholders, particularly within the Technical, Operational and Marketing C-suite.
• Thought Leadership: Serve as the subject matter expert on BFSI for Sinch in APAC and maintain a deep understanding of the BFSI industry trends, competitive landscape, and regulatory environment.

• Minimum of 8 years of experience in enterprise sales or strategic account management, with a proven track record of managing and growing large, complex accounts.
• Demonstrable and recent experience working with customers in the Banking and Financial Services (BFSI) industry.
• Strong strategic thinking and planning skills, with experience in developing and executing successful cross-sell and up-sell strategies.
• A collaborative mindset with experience working in a team-selling environment.
• Proven ability to engage and build relationships with C-level executives and other senior stakeholders.

Sinch Values

• Dream Big - We make the impossible possible by dreaming big to solve our customers’ problems and improve their businesses. Great things happen when we dare to challenge the status quo and find creative new ways to wow them. Driven by curiosity, we believe there is no such thing as failure, only continuous learning, and development. Having big, crazy, ambitious goals drives our success.
• Win Together - Great teams work faster and better together – creating meaningful impact for customers. Together as one global team, in close collaboration with our customers, we embrace diversity, meritocracy and care about every single individual. We build trust through open and honest relationships. It’s all about the team: being inclusive, respectful, and sharing our knowledge to empower all for personal growth. We collaborate, have fun and are stronger together.
• Keep it Simple - Sinch means simple and easy. It’s how we want customers to feel when dealing with us: uncomplicated, down-to-earth, and useful. Things stay simple when you are honest, open and act with integrity. Cut the fluff and talk straight! This also means spending our time and money wisely on things that really count. Eyes on the horizon, feet on the ground.
• Make it Happen - We make things happen and make them matter– for our customers and the world. We are “doers” who value getting results and don’t overthink matters. We stay accountable for our actions, apply the highest ethical standards to set ourselves apart and always deliver. If we’re not making an impact, we rethink the approach. Structure helps us, bureaucracy and excuses do not. No putting things off – let’s get it done now