Senior End-User IT & Digital Workplace Specialist

DKSH; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

DKSH is seeking a Senior Specialist, Digital Workplace (End User Support) to optimize end user computing across DKSH locations and deliver reliable IT service delivery. You will provide first-level support, manage computing infrastructure, and drive improvements to empower employees.

You will configure devices, manage AD provisioning, and support M365/Intune alongside security and compliance practices. Experience with ITIL processes and VIP support is preferred.

Qualifications

• Bachelor's degree in Computing/Information Technology or equivalent.

Responsibilities

• Set up, configure and maintain end user computing devices (desktops, laptops, tablets, printers, desk phones).
• Provide first-level technical support for incidents, problems and service requests per SLAs.
• Manage Active Directory user provisioning and access maintenance.
• Assist onboarding by provisioning devices and Microsoft 365 accounts for new staff.
• Support SAP GUI, Fileserver, DNS, DHCP, AD and secure file transfers as part of EDI infrastructure.
• Plan desktop refresh deployments and uphold IT security across locations.

Job description

DKSH is seeking a Senior Specialist, Digital Workplace (End User Support) to optimize end user computing across DKSH locations and deliver reliable IT service delivery. You will provide first-level support, manage computing infrastructure, and drive improvements to empower employees.

You will configure devices, manage AD provisioning, and support M365/Intune alongside security and compliance practices. Experience with ITIL processes and VIP support is preferred.