Manager Digital Workplace

DKSH; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

DKSH Singapore is seeking an IT Digital Workplace Manager to lead end-user IT and digital workplace operations, ensuring a secure, modern environment for staff and executives.

You will manage a team of end-user support professionals, coordinate with regional IT and external providers, and drive initiatives from device refresh to lifecycle management while maintaining compliance with local regulations and security standards.

Qualifications

• Minimum 8 years of experience managing teams and/or outsourced service providers.
• At least 5 years in End User Computing, Digital Workplace, or IT Support roles.
• Strong experience with Microsoft technologies and enterprise IT tools.
• Experience with AI, workflow automation, and virtual agents in IT support is a plus.
• Familiarity with IT service management, ITIL processes, and security practices.
• Experience supporting hybrid cloud and on-premise environments.

Responsibilities

• Lead a team and manage day-to-day activities to ensure reliable end-user systems and services.
• Oversee IT service management processes aligned with ITIL best practices.
• Act as escalation point for complex technical issues and service disruptions.
• Coordinate with vendors and service providers to ensure SLA and contract compliance.
• Partner with stakeholders and provide high-touch support to senior executives.
• Drive transformation projects, device refresh, and lifecycle management.

Job description

About The Role

The IT Digital Workplace Manager is responsible for leading end-user Information Technology (IT) and digital workplace operations in Singapore, including end-user support and infrastructure. This role ensures employees have a secure, stable, and modern technology environment, while continuously improving service quality and user experience in line with business needs and local regulatory requirements.

He/She will manage a team of end user support professionals, oversee outsourced service providers, and collaborate closely with local business stakeholders and regional IT teams.

What You Will Deliver

• Lead a team, implement new initiatives, and manage day-to-day activities to ensure the reliability, high service availability, and performance of end-user systems, services, hardware, and infrastructure through established IT operations policies, procedures, and processes
• Oversee IT service management processes including incident, request, problem, change, and release management aligned with Information Technology Infrastructure Library (ITIL) best practices
• Act as the escalation point for complex technical issues and service disruptions
• Manage end-user computing environments including laptops, desktops, printers, mobile devices, peripherals, and collaboration tools
• Own endpoint management platforms such as Microsoft 365, Intune, Windows Autopilot, and identity and access management, including IT Asset Management
• Strategize, plan, and execute transformation projects, device refresh, rollout, and lifecycle management initiatives
• Serve as the IT liaison for IT security and ensure compliance with cybersecurity, audit, and data protection requirements relevant to Singapore
• Coordinate disaster recovery and business continuity planning and testing for end-user services
• Manage third-party vendors and managed service providers, ensuring Service Level Agreement (SLA) and contract compliance
• Partner with business stakeholders and provide high-touch support to senior management and executive users
• Lead, coach, and develop a customer-focused, high-performing support team
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related discipline
• Minimum 8 years of experience in managing teams and/or outsourced service providers
• At least 5 years in End User Computing, Digital Workplace, or IT Support roles
• Strong experience with Microsoft technologies including Microsoft 365, Intune, Windows Autopilot, Azure Active Directory (Azure AD) / Entra ID, Group Policy, System Center Configuration Manager / Microsoft Endpoint Manager (SCCM/MEM), Windows 10/11, Linux, and Android
• Experience using Artificial Intelligence (AI), workflow automation, and virtual agents to streamline end-user support and improve service delivery efficiency
• Good understanding of endpoint security, identity management, and device compliance
• Hands-on experience supporting or managing network and security components such as firewalls, switches, access points, and Virtual Private Networks (VPNs)
• Familiarity with IT service management tools and ITIL processes
• Experience supporting hybrid cloud and on-premise environments
• Experience in creating technology roadmaps, network design, and remote end-user support
• ITIL Foundation or higher certification is an advantage
• Microsoft certifications including Modern Desktop Administrator, Azure, or Microsoft 365 are an advantage
• Networking or security certifications such as Cisco Certified Network Associate (CCNA) or equivalent are an advantage
• Strong leadership, communication, and stakeholder management skills
• Customer-centric mindset with a focus on service quality and user experience
• Ability to operate effectively in a fast-paced, enterprise environment
• Experience supporting C-suite, senior leadership, and executive users

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Information Technology.