Senior End User Computing & Service Desk Lead

HCL Technologies Limited; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking a seasoned Service Desk - End User Hardware and Software professional to lead EUC operations for global users. The role focuses on managing desktops, laptops, mobiles, printers and peripherals, while ensuring rapid incident resolution and seamless IT service delivery.

You will oversee Windows OS, M365, AD, VPN, VDI, Intune and SCCM/MECM deployments, enforce patching and device compliance, and guide a team to continuously improve processes in a 24x7 environment.

Qualifications

• Bachelor's degree in CS/Engineering/IT or related field.
• Minimum 4 years in Service Desk or End User Computing.
• Experience with Windows OS, M365, Active Directory, VPN, VDI.
• Experience supporting global customers in 24x7 environments and ITIL exposure.
• Strong leadership and communication skills.

Responsibilities

• Lead EUC operations across desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot Windows OS, M365, AD, VPN, VDI, and endpoints.
• Administer Intune, SCCM/MECM, software deployment, patching, device compliance.
• Monitor incidents and requests within SLA; manage support workload.
• Mentor team and drive process improvements.
• Coordinate with vendors and cross-functional teams.
• Maintain asset inventory and technical documentation.

Skills

Leadership

Troubleshooting

Communication

Global support experience

ITIL awareness

Education

Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field

Tools

ITSM tools

Remote support tools

Job description

HCL Technologies Limited is seeking a seasoned Service Desk - End User Hardware and Software professional to lead EUC operations for global users. The role focuses on managing desktops, laptops, mobiles, printers and peripherals, while ensuring rapid incident resolution and seamless IT service delivery.

You will oversee Windows OS, M365, AD, VPN, VDI, Intune and SCCM/MECM deployments, enforce patching and device compliance, and guide a team to continuously improve processes in a 24x7 environment.