Lead (End Point Specialist)

Olive Tree search; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Olive Tree search is seeking a Lead End Point Specialist to architect, govern, and optimize the end-user computing environment. You will own EUC strategy, automation, and operations with a cloud-first, security-conscious approach.

As a senior leader, you will drive continuous improvement across identity, security, and platform management, working with multiple IT teams to deliver scalable, user-centric solutions.

Qualifications

• University degree in Computer Science, IT or related field.
• 12–15 years IT experience with endpoint management, security & compliance and SSO.
• Hands-on with Windows/macOS environments and UEM/MDM platforms.
• Strong automation, provisioning, packaging and patching strategies.

Responsibilities

• Define and own EUC architecture, standards and strategy.
• Lead zero-touch provisioning and automated device deployment.
• Oversee lifecycle and security of endpoint devices end-to-end.
• Collaborate with Security, IAM, and Service Management teams.
• Drive improvements in user onboarding and productivity.
• Provide technical leadership to EUC engineers and support teams.

Skills

End-user computing

Automation

Scripting

Endpoint security

Identity & Access

UEM / MDM

Windows / macOS

ITIL

Education

Bachelor's degree in Computer Science / IT

Tools

Intune

SCCM

JAMF

Azure AD

Job description

The Lead(End point specialist) is responsible for architecting, leading, and governing the end-to-end end-user computing environment. This role owns the strategy, automation, and operational excellence of endpoint device management, ensuring secure, scalable, and user-centric computing services.The role goes beyond day-to-day operations and includes technical leadership, continuous improvement, and close collaboration with Infrastructure, Security, Identity, and Service Management teams

Duties and Responsibilities

EUC Architecture & Strategy

• Define and own the end-user computing architecture and standards
• Drive modern workplace strategy, including cloud-based endpoint management and zero-touch provisioning
• Establish and maintain standard device builds, policies, and configurations
• Evaluate and introduce new EUC technologies to improve security, scalability, and user experience

Endpoint & Platform Management

• Oversee the full lifecycle management of endpoint devices (laptops, desktops, mobile devices)
• Ensure endpoints are secure, compliant, patched, and operationally stable
• Design and maintain highly automated endpoint provisioning and configuration frameworks
• Manage EUC tooling platforms and integrations with identity, security, and asset systems

User Onboarding & Experience

• Own the end-to-end user onboarding and offboarding experience
• Ensure devices are pre-configured, secure, and ready for use from Day One
• Drive improvements in user experience, reliability, and time-to-productivity
• Act as escalation point for complex EUC issues

Automation & Engineering Excellence

• Lead the design and implementation of zero-touch / low-touch device deployment
• Develop and govern automation scripts, workflows, and configuration policies
• Reduce manual operations through continuous automation and standardisation
• Ensure EUC solutions are scalable, repeatable, and auditable

Security, Risk & Compliance

• Partner with Cybersecurity teams to implement endpoint security controls (encryption, EDR, device hardening)
• Ensure compliance with security policies, regulatory requirements, and audit findings
• Lead remediation initiatives for endpoint security and compliance gaps

Leadership & Collaboration

• Provide technical leadership and mentorship to EUC engineers and support teams
• Work closely with Service Desk to improve first-time fix rates and reduce escalations
• Collaborate with Infrastructure, Network, Cloud, and IAM teams to deliver integrated solutions
• Contribute to IT governance, standards, and architectural forums

Operational Excellence

• Define KPIs, SLAs, and operational metrics for EUC services
• Lead root-cause analysis for major incidents and recurring problems
• Drive continuous service improvement and service maturity

Qualifications

• University degree in Computer Science, Information Technology or related disciplines.
• 12 - 15 years of working experience in IT, with experience in endpoint management, security & compliance, user authentication, single-sign-on and virtualization, etc.
• Deep hands-on experience with:
  • Enterprise Windows and/or macOS environments
  • Unified Endpoint Management (UEM) / MDM platforms
• Strong expertise in:
  • Automated device provisioning and configuration
  • Application packaging and lifecycle management
  • Endpoint security and patching strategies
• Strong scripting and automation skills
• Experience designing scalable, automated endpoint solutions
• Familiarity with cloud-based identity and access integration
• Proven experience leading complex EUC initiatives or transformations
• Strong stakeholder management and communication skills
• Experience operating in large, complex enterprise environments
• Experience with modern workplace and cloud-first EUC strategies
• Exposure to ITIL / service management frameworks
• Experience working with security and compliance-driven environments
• Strategic thinker with strong execution capability
• Automation-first and user-centric mindset
• Strong documentation and design discipline

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