EUC Service Delivery Leader

NCS Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS Pte Ltd is seeking an experienced Service Delivery Manager to lead its End User Computing (EUC) function. You will own the end-to-end delivery of desktop engineering and support services, ensuring high availability and quality across the organization.

As a people leader, you will manage EUC engineers, drive governance, report on service performance, and act as the primary escalation point for stakeholders. A strong track record in ITSM and ITIL is preferred.

Qualifications

• 4+ years in IT service delivery, desktop engineering, or EUC leadership roles.
• Proven experience managing teams in a support/operations environment.
• Track record of managing SLAs, KPIs, and governance frameworks.
• Experience handling performance management, including PIP processes.

Responsibilities

• Own end-to-end delivery of EUC services, including desktop support, device provisioning, patching, and lifecycle management.
• Monitor and manage SLAs, KPIs, and service quality metrics across the team.
• Drive continuous improvement initiatives to enhance service efficiency and user experience.
• Oversee incident and escalation management, ensuring timely resolution of high-priority issues.
• Manage, coach, and develop a team of EUC engineers.
• Serve as the primary escalation point and relationship owner for business stakeholders.
• Prepare and present regular service reviews and reports to leadership.

Skills

EUC leadership

Stakeholder management

People management

ITIL

Communication

SLA/KPI management

Tools

ServiceNow

Intune

SCCM

Job description

NCS Pte Ltd is seeking an experienced Service Delivery Manager to lead its End User Computing (EUC) function. You will own the end-to-end delivery of desktop engineering and support services, ensuring high availability and quality across the organization.

As a people leader, you will manage EUC engineers, drive governance, report on service performance, and act as the primary escalation point for stakeholders. A strong track record in ITSM and ITIL is preferred.