Senior eFX Production Support Analyst

CITIBANK N.A.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

CITIBANK N.A., Singapore, is seeking an eFX Application Support Senior Analyst to run and maintain production environments for franchise-critical applications, enabling traders to service clients confidently.

You will drive stability and service improvements, develop application knowledge, and collaborate with Application Technology Development, Infrastructure, and Business Product Owners across the globe. A strong problem-solving mindset and excellent stakeholder engagement are essential.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience in Production Support environment is essential.
• Experience with SQL and Linux.
• Experience installing, configuring, and/or supporting business apps.
• Knowledge and experience of Problem Management Tools.
• Ability to engage senior stakeholders with clear, articulate, and highly assertive communication skills
• Experience working in a fast-paced environment with practical problem-solving and strategic thinking skills.

Responsibilities

• Manage, maintain, and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
• Perform start of day checks, continuous monitoring, regional handovers, and same day risk reconciliations.
• Develop and maintain technical support documentation to support team members and wider technology teams.
• Identify ways to maximise the potential of the applications used.
• Partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
• Participate in application releases from development, testing, and deployment into the production environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

SQL

Linux

Stakeholder engagement

Problem solving

Communication skills

Production support

Application monitoring

Education

Bachelor’s degree

Job description

CITIBANK N.A., Singapore, is seeking an eFX Application Support Senior Analyst to run and maintain production environments for franchise-critical applications, enabling traders to service clients confidently.

You will drive stability and service improvements, develop application knowledge, and collaborate with Application Technology Development, Infrastructure, and Business Product Owners across the globe. A strong problem-solving mindset and excellent stakeholder engagement are essential.