Senior Applications Support Analyst — Hybrid (Singapore)

Citigroup Inc.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Citigroup Inc. in Singapore is seeking an Applications Support Senior Analyst to provide hands-on front-office application support, troubleshoot complex incidents, and own shift-based operational duties to ensure trading operations run smoothly.

You will monitor systems, work with traders, operations, and developers, and help improve runbooks, automation, and documentation under tight timelines. A bachelor’s degree and 5–8 years in similar roles are preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–8 years in application support preferred.
• Hands-on troubleshooting and incident management.
• Front-office system knowledge a plus.

Responsibilities

• Monitor systems, batches and interfaces; troubleshoot incidents.
• Coordinate fixes and perform root-cause analysis; handover across shifts.
• Drive permanent fixes, SLA improvements, and maintain runbooks.
• Collaborate with traders, operations, developers and business teams.

Skills

Front-office support

Troubleshooting

Incident resolution

Shift-based ownership

Education

Bachelor's degree

Tools

Oracle SQL

Solaris/Linux

Windows

Networks

Cloud exposure

DevOps tooling

Geneos

ITRS

Splunk

ServiceNow

Python

Shell scripting

Job description

Citigroup Inc. in Singapore is seeking an Applications Support Senior Analyst to provide hands-on front-office application support, troubleshoot complex incidents, and own shift-based operational duties to ensure trading operations run smoothly.

You will monitor systems, work with traders, operations, and developers, and help improve runbooks, automation, and documentation under tight timelines. A bachelor’s degree and 5–8 years in similar roles are preferred.