Senior Cybersecurity Success Engineer

Palo Alto Networks, Inc.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Palo Alto Networks in Singapore is seeking Cortex Customer Success Engineers who empower clients to prevent cyberattacks and streamline security operations.

You will work with customers, partners, and colleagues to deploy XDR/XSIAM, write scripts, troubleshoot, and train users; you will become a product SME, collaborate with product and engineering teams, and translate knowledge into articles for scalable coverage.

Qualifications

• Experience with development and maintenance of scripts in Python.
• Experience in security design and architecture, content development and workload automation.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems.
• Familiarity with cloud technologies and providers (GCP, AWS, Azure).
• Familiarity with attack surface management is a plus.
• Experience as a Security Incident Responder or SOC analyst/manager; customer-facing roles are a must.

Responsibilities

• Provide guidance to enable effective customer deployment and adoption of the XDR/XSIAM platform throughout the lifecycle.
• Act as product SME, assisting customers with product questions, scripting, troubleshooting, and training requests.
• Collaborate with product and engineering teams to maximize customer value from our products.
• Translate technical knowledge into customer-facing articles and guides to support scalable coverage.

Skills

Python scripting

Security design

Customer-facing

Troubleshooting

Training

English fluency

Tools

PowerShell

EDR

SIEM

Job description

Palo Alto Networks in Singapore is seeking Cortex Customer Success Engineers who empower clients to prevent cyberattacks and streamline security operations.

You will work with customers, partners, and colleagues to deploy XDR/XSIAM, write scripts, troubleshoot, and train users; you will become a product SME, collaborate with product and engineering teams, and translate knowledge into articles for scalable coverage.