Senior Customer Success Engineer – Cybersecurity & XDR

Jobs Paloaltonetworks; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Palo Alto Networks is seeking highly capable Customer Success Engineers to empower clients in deploying and optimizing the XDR/XSIAM platform. You will guide customers through adoption, deliver technical solutions, and collaborate with product and engineering teams to maximize value.

Ideal candidates have strong scripting experience, security domain knowledge, and excellent communication skills in English. This role emphasizes collaboration, problem solving, and delivering results in a dynamic

Qualifications

• Proficiency in Python scripting and automation.
• Strong customer-facing capabilities and communication.
• Fluent English with clear written and spoken skills.
• Familiarity with cloud platforms (GCP/AWS/Azure) and use cases.

Responsibilities

• Act as product SME, assist customers with technical requirements and deployments.
• Develop scripts, troubleshoot, and provide training and support to customers.
• Collaborate with product and engineering teams to maximize product value for customers.
• Create and share knowledge articles and guides to scale customer coverage.

Skills

Python scripting

Customer facing

English fluent

Cloud technologies

Tools

EDR

SIEM

SOAR

NGFW

Job description

Palo Alto Networks is seeking highly capable Customer Success Engineers to empower clients in deploying and optimizing the XDR/XSIAM platform. You will guide customers through adoption, deliver technical solutions, and collaborate with product and engineering teams to maximize value.

Ideal candidates have strong scripting experience, security domain knowledge, and excellent communication skills in English. This role emphasizes collaboration, problem solving, and delivering results in a dynamic