Senior Customer Success Specialist - Networking & Cloud

Cisco Systems, Inc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cisco Systems, Inc. seeks a Customer Success Specialist to act as a strategic advisor and technical expert. You will lead adoption engagements, baselining environments, building onboarding roadmaps, and guiding executive workshops to drive measurable value for Cisco customers.

You will work with CX teams to influence product roadmaps and ensure customers move from purchase to realized value, acting as the voice of the customer across the portfolio.

Qualifications

• Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN.
• Hands-on mastery of Catalyst Center, SDA, and SDWAN.
• Proficiency in network automation and scripting (Python/Perl).
• Bachelor’s degree in Engineering or Computer Science; Master’s preferred.

Responsibilities

• Lead high-impact workshops and sessions, guiding adoption and feedback to product teams.
• Apply adoption frameworks to help customers realize value from Cisco solutions.
• Identify and mitigate adoption risks and align stakeholders across onboarding lifecycle.
• Document roadmaps, site matrices, and multi-functional communications for projects.
• Guide customers on strategic decisions and architectures to ensure long-term utilization.

Skills

Networking expertise

Python/Perl scripting

Education

Bachelor’s in Engineering or Computer Science

Master’s preferred

Tools

Catalyst Center

SDA

SDWAN

Job description

Cisco Systems, Inc. seeks a Customer Success Specialist to act as a strategic advisor and technical expert. You will lead adoption engagements, baselining environments, building onboarding roadmaps, and guiding executive workshops to drive measurable value for Cisco customers.

You will work with CX teams to influence product roadmaps and ensure customers move from purchase to realized value, acting as the voice of the customer across the portfolio.