Customer Experience Customer Success Specialist - NX/Networking

CISCO INTERNATIONAL LIMITED SINGAPORE BRANCH; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Cisco International Limited Singapore Branch is seeking a Customer Success Specialist to act as a strategic advisor and technical expert, driving adoption and measurable business value for Cisco customers in Singapore. You will baseline environments, build onboarding roadmaps, and lead executive-level workshops to shape product direction.

The role emphasizes thoughtful engagement, collaboration with CX teams, and delivering long-term Cisco-enabled value across Networking, Security, and Cloud &

Qualifications

• Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN.
• Hands-on mastery of Catalyst Center, SDA, and SDWAN.
• Scripting in Python or Perl to resolve adoption barriers.
• 10–12+ years in technical consulting or customer-facing technical roles.
• Bachelor's in Engineering or CS; Master's preferred.
• Certifications: CCIE, CISM, CISSP; Cisco CS Specialist certification preferred.
• Knowledge across Networking, Security, Cloud & AI Infrastructure tracks.

Responsabilités

• Lead high-impact workshops and Expert-Insight-Series sessions tailored to customer needs.
• Apply adoption frameworks to accelerate value realization and onboarding journeys.
• Identify and mitigate adoption risks and resolve issues promptly.
• Document adoption plans, site matrices, and roadmaps to keep collaborators aligned.
• Guide customers on strategic decisions and incorporate Cisco validated designs into long-term utilization.

Connaissances

Networking protocols

Network automation

Python/Perl scripting

Client-facing communication

Strategic advisory

Formation

Bachelor's degree in Engineering or Computer Science

Master's degree preferred

Outils

Catalyst Center

SDA

SDWAN

Network Management Systems (e.g., Meraki)

Description du poste

Meet the Team

The Cisco Customer Experience (CX) organisation is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success; We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.

Your Impact

As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco's customers. You will lead the full adoption journey, from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and providing feedback that directly crafts Cisco's product roadmap. Success in this role means customers move from purchasing a solution to actively realizing its value, with you as the trusted guide at every step. Your influence extends well beyond individual engagements: as the "voice of the customer," your insights will advise Cisco Engineering and Product Management on challenges and opportunities across the product portfolio.

• Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
• Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
• Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
• Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
• Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.

Minimum Qualifications

• Protocols: Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN.
• Platforms: Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN.
• Skills: Proficiency in network automation and scripting (Python/Perl) to resolve complex adoption barriers.
• Experience: 10- 12+ years in technical consulting or customer-facing technical roles.
• Education: Bachelor's degree in Engineering or Computer Science; Master's preferred.
• Certifications: Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred.
• Demonstrate expert-level knowledge in the specialized technical tracks, focusing on adoption challenges: Networking track: Solid understanding of Wireless networking fundamentals (RF Design, Roaming, 802.11 standards) and enterprise networking protocols (OSPF, BGP, IS-IS, LISP, VxLAN), practical experience with Catalyst Center, Meraki or equivalent Network Management Systems, and a solid understanding of network automation and assurance to support SDA/SDWAN adoption.

Preferred Qualifications

• Experience contributing to the broader professional community, such as through shared frameworks, external presentations, or published thinking.
• Experience supporting the development of senior technical specialists and contributing to team-wide capability.
• Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure), with the ability to draw on cross-domain knowledge in customer conversations