Senior/Customer Service Officer

CEVA Logistics; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

CEVA Logistics Singapore is seeking a Warehouse Senior/CSO to act as the main interface between customers and warehouse operations. You will ensure accurate order processing, timely communication, and SLA compliance while coordinating with customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics setting.

The role involves managing customer orders in WMS/ERP, coordinating with inbound/outbound teams, and maintaining documentation such as DOs, packing

Qualifications

• Diploma in Logistics, Supply Chain Management, or Business Administration is required.
• 2–3 years of relevant working experience.
• Good experience in using SAP or WMS and strong problem-solving skills.
• Excellent MS Office knowledge, particularly Excel.

Responsibilities

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with SOPs, cut-off times, and SLA requirements.
• Monitor order status and highlight delays or exceptions.
• Liaise with warehouse teams to ensure accurate and timely order fulfillment.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• Support inventory-related inquiries and verify/maintain documentation (DOs, packing lists, invoices, PODs).
• Track daily order fulfilment performance against SLAs and prepare routine reports.

Skills

Problem solving

Education

Diploma in Logistics / SCM / Business Admin

Tools

SAP

WMS

Excel

Job description

The Warehouse Senior/Customer Service Officer (CSO) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service‑level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.

WHATYOUWILLBEDOING

1. Customer Order Management

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.

2 Warehouse & Operations Coordination

• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value-added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

3 Inventory & Documentation Control

• Support inventory-related enquiries such as stock availability, shortages, overages, and ageing reports.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

4 SLA & Performance Monitoring

• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

5 Compliance & Quality Assurance

WHATAREWELOOKINGFOR

• Diploma in Logistics, Supply Chain management / Business Administration
• At least 2-3 years of relevant working experience
• Good experience in using SAP or WMS Problem solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage