Senior/Customer Service Officer

CEVA LOGISTICS SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 3,500 - 5,500; Full time

Job summary

CEVA Logistics Solutions Singapore Pte. Ltd. is seeking a Warehouse Senior/CSO to bridge customers and warehouse operations.

You will ensure accurate order processing in the WMS/ERP, monitor SLA compliance, and coordinate with warehouse teams, transport providers, and internal stakeholders in a contract logistics setting. You will manage daily customer reports, support inventory control, and assist in continuous improvement while upholding quality and service standards.

Qualifications

• Diploma in Logistics, Supply Chain management / Business Administration.
• At least 2-3 years of relevant working experience.
• Good experience in using SAP or WMS.
• Excellent MS Office knowledge, particularly Excel spreadsheet usage.

Responsibilities

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.
• Liaise with warehouse teams to ensure accurate and timely order fulfilment.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• Support inventory-related enquiries and verify operational documents.
• Track daily order fulfilment performance against SLAs and prepare reports.

Skills

Problem solving

Education

Diploma in Logistics, Supply Chain management / Business Administration

Tools

SAP

WMS

Excel

Job description

Your Role

The Warehouse Senior/Customer Service Officer (CSO) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service-level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.

WHATYOUWILLBEDOING

1. Customer Order Management

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.

2 Warehouse & Operations Coordination

• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value-added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

3 Inventory & Documentation Control

• Support inventory-related enquiries such as stock availability, shortages, overages, and ageing reports.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

4 SLA & Performance Monitoring

• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

5 Compliance & Quality Assurance

6 Continuous Improvement

WHATAREWELOOKINGFOR

• Diploma in Logistics, Supply Chain management / Business Administration
• At least 2-3 years of relevant working experience
• Good experience in using SAP or WMS Problem solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage