Internal Sales Manager

james walker asia pacific pte. ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

James Walker Asia Pacific Pte. Ltd. is seeking a proactive Sales Coordinator to support the field sales team and help build new business opportunities within the APAC region.

You will manage customers, prepare quotations, and coordinate with internal teams to ensure service excellence and on-time delivery. Strong English communication and MS Office skills are required, with a Polytechnic Diploma preferred.

Qualifications

• Polytechnic Diploma is essential.
• Good written and spoken English; TOEIC score 750+ or BULATS/equivalent.
• Experience in sales or customer service with manufacturing exposure preferred.

Responsibilities

• Coordinate day-to-day management of customers and manage/convert sales leads.
• Identify and achieve profitable sales opportunities.
• Prepare commercial proposals (quotations/tenders) within deadlines.
• Receive inbound calls and build customer relationships and loyalty.
• Build strong customer relationships; address business needs and sales opportunities.
• Manage customer complaints to meet/exceed expectations.
• Assist seamless handover to BDM for escalated opportunities.
• Initiate outbound calls to establish qualified appointments for field sales.
• Collaborate with field sales team for sales support and prospecting.

Skills

Communication Skills

Commercial Acumen

Negotiation Skills

Customer Focused

Organisational Skills

Inco Terms and Payment Terms

TOEIC/BULATS English proficiency

Education

Polytechnic Diploma

Engineering-related qualification

Formal recognised sales qualification (ISMM)

Tools

MS Office

Job description

Role Purpose

• Working as part of a focused and successful sales team, to exceed sales targets and KPI's set Building the portfolio of new business with the Business Development Managers.
• To provide internal commercial support to the field sales team to ensure our customers expectations are met and service levels exceeded.

Key Responsibilities

• Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT
• Identify and achieve profitable sales opportunities
• Prepare commercial proposal's (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe
• Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times
• Build strong customer relationships using a range of communication methods. Understand customers' business needs and address any issues following upon sales opportunities
• Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations
• Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can't be progressed via the telephone
• Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team
• Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up
• Proactively prioritise workload in line with the Core product, core sector core geography
• Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate
• Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge
• Proactively follow up quotations to determine the status of James Walkers proposal's and convert opportunities to orders
• Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities
• Contract review orders received and communicate contractual requirements to the manufacturing division.
• Be able to use IT systems effectively and in line with company procedures
• Liaise with key stakeholders to ensure customer specifications are adhered to.

Technical/Job Specific Skills Required

Essential

• Communication Skills
• Commercial Acumen
• Negotiation Skills
• Customer Focused
• Organisational Skills
• Inco Terms and Payment Terms
• Good knowledge of written and spoken English (Minimum TOEIC score of 750+ or Bulats XXX+)

Preferred

• Product and Industry Knowledge
• Manufacturing Knowledge
• Basic Technical Knowledge (ability to read basic engineering drawings)
• Decision Making & Problem Solving Skills
• Presentation Skills
• Export Terms & Procedures
• Client visits

Experience

Essential

• IT skills; Word, Excel & Powerpoint IT
• Working in customer service / sales orientated background.

Preferred

• Previous experience in working in manufacturing background

Qualifications

Essential

• Polytechnic Diploma

Preferred

• Engineering-related qualification
• Formal recognised sales qualification (or working towards), e.g. ISMM