Senior Customer Service Consultant (Home Window Solutions)

ENDO HOMES PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

CPF contributions

Product training

Incentives on orders

Job summary

Endo Grilles is hiring a Senior Customer Service Consultant to manage customers from enquiry to final review. You will read floor plans, prepare quotations, and guide showroom visitors through options while coordinating site surveys with operations.

The role emphasizes timely responses, patient explanations, and ongoing follow-up to secure orders. Ideal candidates have 3+ years in customer service or showroom roles, stable tenure, and fluency in English; Mandarin is a strong advantage.

Qualifications

• At least 3 years in customer service, sales support or showroom roles.
• Stable tenure; at least 2 years in one role preferred.
• Fluent spoken and written English; Mandarin is a strong advantage.
• Proficient with Excel/Google Sheets and WhatsApp Business.

Responsibilities

• Respond to enquiries from our sales board the same day and input details.
• Read floor plans, take measurements and prepare accurate quotations.
• Welcome customers to showroom and guide them through options.
• Coordinate site surveys and installation dates with operations; keep customers informed.
• Follow up on final payment after installation and request a Google review.
• Guide junior colleagues on product knowledge and customer handling.
• Follow the board’s schedule until the order is confirmed.

Skills

Customer service

English proficiency

Mandarin

Follow-up discipline

Calm communication

Excel/Sheets

WhatsApp Business

Tools

Excel/Google Sheets

WhatsApp Business

Job description

Job title: Senior Customer Service Consultant (Home Window Solutions)

About us
Endo Grilles has designed and installed invisible grilles, zip blinds, roller blinds, curtains and window restrictors for Singapore homes since 2017. Our showroom is at 3 Guillemard Road, near Kallang MRT. Homeowners come to us for safety and comfort decisions they’ll live with for 10+ years, and we want people who look after customers the same way: honestly, patiently, and with follow-through.

What you’ll do
You look after each customer from first enquiry to final review:

• Respond to enquiries from our sales board the same day and key in the details
• Read floor plans, take measurements and prepare accurate quotations
• Welcome customers to our showroom and guide them through the options
• Follow up on the board’s schedule until the order is confirmed
• Coordinate site surveys and installation dates with the operations team and keep the customer informed
• Follow up on final payment after installation and request a Google review
• Guide junior colleagues on product knowledge and customer handling

What we’re looking for

• At least 3 years in customer service, sales support or showroom roles, ideally in renovation, furniture, interior, home appliances or property
• A track record of steady tenure; at least 2 years in one role preferred
• Calm, patient and good at explaining options without pressure
• Disciplined with follow-up: you work through your list daily, not just when it’s quiet
• Good spoken and written English; fluency in spoken Mandarin is a strong advantage, as many of our showroom customers prefer to discuss their home in Mandarin
• Confident with Excel/Google Sheets and WhatsApp Business

What we offer

• 5.5-day work week: Tuesday to Saturday or similar, with Sundays and one fixed weekday off every week
• No cold calling and no sales targets. Around 10 warm enquiries a day come in through our website, ads and WhatsApp, shared across the team
• Basic salary $2,800-$3,500 depending on experience
• Incentive on every order you help close, with no monthly target or minimum. Our top consultant earned $1,500-$2,000/month in incentives this year
• Full product training; no prior grille or blinds experience needed
• Annual leave, medical benefits and CPF contributions