Customer Service Executive (Home Window Solutions) — Training Provided

ENDO HOMES PTE. LTD.; Singapore; Presencial; SGD 25.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Medical benefits

CPF contributions

Descripción de la vacante

Endo Grilles, trading as Endo Homes, is expanding its showroom team in Singapore. You will learn to handle customers from inquiry to review, explain products, prepare quotations, and guide clients through options. Training is provided to develop product knowledge and sales support skills.

The role offers a five-day work week with no cold calling and warm inquiries. A basic salary of SG$2,200–$2,400 plus incentives with potential monthly earnings of SG$500–$1,000 in bonuses, plus benefits like

Formación

• 1 year or more of customer-facing experience (retail, F&B, service, front desk or similar)
• Friendly, patient and happy to answer the same question twice
• Reliable, punctual and organised; you follow the follow-up schedule without being reminded
• Good spoken and written English; fluency in Mandarin is a strong advantage
• Comfortable with WhatsApp, Excel/Google Sheets and learning new tools

Responsabilidades

• Pick up enquiries from our sales board, key in the details and respond the same day
• Learn our products and explain the differences clearly and honestly
• Prepare quotations from floor plans and measurements, with guidance from senior colleagues
• Welcome customers to our showroom and, once trained, guide them through the options yourself
• Follow up on the board’s schedule until the order is confirmed
• Coordinate with operations on survey and installation dates, follow up on final payment and request a Google review

Descripción del empleo

About us

Endo Grilles has designed and installed invisible grilles, zip blinds, roller blinds, curtains and window restrictors for Singapore homes since 2017. Our showroom is at 3 Guillemard Road, near Kallang MRT. We’re growing our showroom team and will train the right person from scratch.

What you’ll do

You’ll learn to look after each customer from first enquiry to final review:

• Pick up enquiries from our sales board, key in the details and respond the same day
• Learn our products and explain the differences clearly and honestly
• Prepare quotations from floor plans and measurements, with guidance from senior colleagues
• Welcome customers to our showroom and, once trained, guide them through the options yourself
• Follow up on the board’s schedule until the order is confirmed
• Coordinate with operations on survey and installation dates, follow up on final payment and request a Google review

What we’re looking for

• 1 year or more of customer-facing experience (retail, F&B, service, front desk or similar)
• Friendly, patient and happy to answer the same question twice
• Reliable, punctual and organised; you follow the follow-up schedule without being reminded
• Good spoken and written English; fluency in spoken Mandarin is a strong advantage, as many of our showroom customers prefer to discuss their home in Mandarin
• Comfortable with WhatsApp, Excel/Google Sheets and learning new tools

What we offer

• 5-day work week: Tuesday to Saturday or similar, with Sundays and one fixed weekday off every week
• No cold calling and no sales targets. Around 10 warm enquiries a day come in through our website, ads and WhatsApp, shared across the team
• Basic salary $2,200–$2,400
• Incentive on every order you help close, with no monthly target or minimum. Trained colleagues typically earn $500–$1,000/month in incentives
• Full product and customer service training with a clear path to Senior Consultant
• Annual leave, medical benefits and CPF contributions